Why can't I connect a Nikon D5300 camera to my PC using USB

I've just upgraded my camera and have tried to connect it to my Windows 10 PC using the supplied USB cable.  When I turn the Camera on, Windows sends a message to say that the last item connected by USB is not recognised???HelP....please.  I have Nikon software on my PC, but it doesn't seem to be a Software issue, it appears to be a Windows issue.

 

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Last updated November 15, 2019 Views 1,859 Applies to:
Hi Dale. I'm Greg, a volunteer installation specialist and 8 year Windows MVP, here to help you.

Can you try another USB port? Does it even register in Settings>Devices?

Are your PC's chipset, USB3, display and all other drivers current from the Support Downloads web page? Check now.

Troubleshooting for that model here: http://forum.mainsequencesoftware.com/t/connect...

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.
----------------------------------
I am a volunteer and not Microsoft.

Over 100,000 helped in forums for 10 years. I don't quit for those who are polite and cooperative.

Windows MVP 2010-20

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There is a firmware update that was released in August, you might want to apply that.

http://downloadcenter.nikonimglib.com/en/produc...
Best,
Andre
Windows Insider MVP
MVP-Windows and Devices for IT
twitter/adacosta
groovypost.com

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Best,
Andre
Windows Insider MVP
MVP-Windows and Devices for IT
twitter/adacosta
groovypost.com

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Thanks for your prompt reply. I had actualy seen this post, but i can't transfer my images to my PC at all, to then be able to import them to the app locally.

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Which version of Windows 10 is currently installed? See how to verify:

https://answers.microsoft.com/en-us/windows/wik...

Which version and edition Windows did you originally upgrade from?

Windows 7 Starter, Home Basic, Home Premium, Windows 8.0 Core, Windows 8.1 Windows 7 Professional, Windows 7 Ultimate, Windows 8.0 Pro, Windows 8.1 Pro
Best,
Andre
Windows Insider MVP
MVP-Windows and Devices for IT
twitter/adacosta
groovypost.com

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Hi Greg, thanks for the prompt reply.

MY PC is all up to date - I checked any necessary updates etc earlier today.  I've tried the other USB ports and no joy.  I've looked at the link you provided and nothing seems to give a definitive answer.

I'll keep trying to solve it!

Thanks again

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Hi Andre,

Version 1709 - I have run all updates today, so everything is bang up to date. Still no joy

Thanks again,

Dale

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HI Andre - Installed the Firmware update, but still no joy.

Thanks again,

Dale

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I am going to recommend you downgrade to Windows 10 1703.

Step 1: download Windows 10 1703 from the following link:
https://tb.rg-adguard.net/index.php?sid=74a7cf5...

Step 2: create a bootable copy
https://answers.microsoft.com/en-us/windows/wik...

Step 3: perform a custom install
http://answers.microsoft.com/en-us/insider/wiki...
Best,
Andre
Windows Insider MVP
MVP-Windows and Devices for IT
twitter/adacosta
groovypost.com

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I had the same problem. My PC (Windows 7) didn't connect with Nikon D5300 camera. I wanted to control the camera by special software. Problem was solved by installing MTP Porting Kit from Microsoft official website:  https://www.microsoft.com/en-us/download/details.aspx?id=19153

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