Why are Bing Maps blurry? Especially on the Surface Pro...

Hi Adam,

I would like to have more information regarding this issue.

1)       Is this the first time that you are facing this issue? If yes, what are the recent changes that you have made to the computer prior to this issue?

2)       Did you try any troubleshooting steps on the computer for this issue? If yes, what are the steps that you have tried?

3)       Are all the other Windows 8 Apps working fine on the computer?

I would suggest you to try the following troubleshooting methods and check if that resolves the issue.

Method 1: Run the Apps Troubleshooter

Let’s run the Apps Troubleshooter and check if that helps. The Apps Troubleshooter is an automated tool which we have developed to address a number of known issues that can prevent the Apps from running properly. This troubleshooter automatically fixes some issues, including suboptimal screen resolution, incorrect security or account settings etc. You can click on this link to download and run the Apps troubleshooter.

 http://download.microsoft.com/download/F/2/4/F24D0C03-4181-4E5B-A23B-5C3A6B5974E3/apps.diagcab

If the troubleshooter did not find any issue with the app, then go ahead with the next method and check if that helps.

Method 2: What to do if you have problems with an app

Click on the link below and follow all the troubleshooting steps given in the article: “What to do if you have problems with an app” and let’s know the results.

http://windows.microsoft.com/en-US/windows-8/what-troubleshoot-problems-app

If you are still facing this issue even after uninstalling and reinstalling the app, then let’s check if this is an issue with the graphics cars drivers. Follow the next method to update the drivers and check the issue.

Method 3: Update the Graphics Card Drivers

Step 1: Check the Windows updates for any latest driver updates.

Check in Windows updates if any driver updates are available. If so, install the same and check if it helps.

a)       Press “Windows Logo” + “W” keys from the keyboard.

b)       Type “Updates” in the search bar and click on “Install optional updates” from the left pane.

c)       From the “Windows Update” window, click on “Check for Updates” on the top left corner, to receive a fresh list of updates and then install all the updates listed there.

If there are no driver updates available for the graphics card, then try the next step.

Step 2: Update Driver Software from the Manufacturer’s website:

Go to the Computer or Graphics Card manufacturer’s website and search for the latest Windows 8 drivers available for the Graphics Card model and then install it by following the instructions given on the website.

If Windows 8 drivers are not available, then you may try installing the available drivers in its compatibility mode. For that you may refer to the article: “Get your apps and devices working in Windows 8” from this link:

http://windows.microsoft.com/en-IN/windows-8/get-apps-devices-working

For more information about Program Compatibility, you may also refer to these links:

What is program compatibility?

http://windows.microsoft.com/en-US/windows-8/what-program-compatibility

Program Compatibility Assistant: Frequently asked questions:

http://windows.microsoft.com/en-US/windows-8/program-compatibility-assistant-faq

Hope this resolves the issue. Please do update us on the status of this issue.