Hi Kayla, I am Paulo and I'd like to help.
The prompt as you mentioned is most likely a feature of Google Chrome. You can check this article on how you can disable this prompt and see if it works
https://www.winhelponline.com/blog/chrome-pin-a...
(Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before downloading and installing it.)
