Why am I getting a blank screen from my win10 install USB?

ImageRight now I'm trying to boot into a USB device to install windows 10 on an SSD. I immediately just get a blank screen (photo attached)

So far I have:

Taken out video card and used mobo hdmi connector
Re arranged video inputs
Swapped monitors
Turned off safe boot
Adjusted boot priority
Checked motherboard power
Checked GPU power
Checked HDD and SSD connections
Checked USB boot on another device
Attempted to update bios version
Swapped USB ports
Turned monitors off and on again
Reconnected cables on and off again
Hard cut power on and off again
Booted from non-UEFI secondary partitions
Reset BIOS to factory settings
Used different monitors as primary video output
Tried using diskpart in the win10 install utility

Any ideas?


Answer
Answer
Hi Nicholas. I'm Greg, an installation specialist and 9 year Windows MVP, here to help you.

I will give you all possible steps to troubleshoot installation failure which work in about 90% of cases. If not we'll go from there:

Follow the illustrated Clean Install steps in this tutorial which compiles the best possible install that will stay that way as long as you stick with the tools and methods given: http://answers.microsoft.com/en-us/windows/wiki...

Make sure all other drives and peripherals are unplugged. Update the BIOS or UEFI firmware to latest, or reset to Defaults, making sure SATA controller is set to AHCI: https://www.mydigitallife.net/comprehensive-lis...
https://www.groovypost.com/howto/reset-pc-bios-...

Create the latest new Windows 10 Installation Media by installing Media Creation Tool and following the directions here: http://windows.microsoft.com/en-us/windows-10/m.... If you're using another PC to do this then uncheck the box for Recommended Settings to choose the exact version and bit rate for the target PC only.

Insert media, boot it by powering up PC while pressing the BIOS Boot Menu Key: https://www.sysnative.com/forums/hardware-tutor...

If the media won't boot you may need to enter BIOS/UEFI Setup (pressing key given in chart in link above) to turn off Fast Boot or Fast Startup first. If you can start Windows enter UEFI firmware here: http://www.isunshare.com/windows-password/four-...

Choose the boot device as a UEFI device if offered, on first screen press Shift + F10 to open a Command Prompt, type the following commands followed by Enter key:
DISKPART
LIST DISK
SEL DIS # (replace # with the disk # of the Windows disk from list in previous command)
CLEAN
EXIT

Close Command Box, on second screen choose Install Now, then Custom Install, then at the drive selection screen choose Unallocated Space, click Next to let it create needed partitions and start install - this makes it foolproof.

Make sure to follow the setup steps to complete your install. Drivers are important enough that those steps are printed in red.

You will get and keep the best possible install to the exact extent you stick with the steps, tools and methods in the linked tutorial. It's a better install than any amount of money could buy and a great learning experience that will make you the master of your PC.

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.


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Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.
____________________________
Retired 2023, thirteen year daily forums volunteer, Windows MVP 2010-2020

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Last updated April 17, 2025 Views 10,117 Applies to: