Ask a new question

White Screen while setting up Windows 10 on a new laptop

So my mother recently landed a new job so we bought her a new laptop, but when setting it up, right after the screen that says "Link your phone and PC", the screen goes blank, only showing the tab above that shows setup progress (In this case "Services") and options at the bottom for keyboard layout, volume and some accessibility options etc.

She needs the laptop up and running soon, and I am at a loss. I've never come across an issue like this when setting up a windows 10 PC, and I can't find anybody else who has had the same problem before. Windows 10 comes pre-installed on the laptop so I don't have a booting device either.

The laptop is an HP Notebook 15-db1008ni

AMD Ryzen 3 3200U

Integrated Radeon Vega 3 Graphics

12GB DDR4 RAM

128GB SSD + 2TB HHD

Windows 10 Home 64bit

Any help would be much appreciated

Hi, Janno.Sw

My name is Aracely, I am an Independent Advisor. I would love to help you today.

Try entering safe mode to repair

Turn off your computer; Then turn it on.

As soon as you see the Windows logo with the rotating points, press and hold the power button until the computer turns off. Do this process twice.

.-Turn on your computer a third time, and let it charge.
.-You should receive this message: Preparing Automatic Repair.
.-On the next screen that would appear, click on Advanced Options.
.-Select Troubleshoot.
.-Go to Advanced Options.
.-Click Start Repair.
.-Wait for the repair to finish.

Let me know if the information has been helpful in solving your problem.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Unfortunately not, it tells me there is nothing to repair and that everything seems fine. Im resetting it now, hoping it might solve the issue. If that doesn't work I think I might just send it back with warranty and see if  they can fix it.

Thank you, though

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

I recommend you borrow a computer to create a USB and repair Windows.

https://www.microsoft.com/en-us/software-downlo...

Follow the steps in this link to repair Windows without losing your files.

https://www.intowindows.com/repair-windows-10-i...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info

Last updated June 20, 2024 Views 2,290 Applies to: