when I run Halo Combat Evolved, a message shows saying "there has been a problem initializing Direct3D"

Hi everyone,

when I run Halo Combat Evolved on my computer (recently updated to windows 10) an error occurs saying there has been a problem initializing Direct3D.  The problem didn't occur when I had installed windows 8, or when I had windows 7, so I'm thinking it's the new windows 10 that's the problem?  Does Halo Combat Evolved need an earlier version of DirectX or Direct3D to run?Image

Answer
Answer

Hello Richard,

Thank you for visiting Microsoft Community and providing us with the detailed description about the issue along with the screen shots.

As per the description, I understand that you are experiencing issue with when you run Halo Combat Evolved, a message shows saying: “there has been a problem initializing Direct 3D” in the system.

I certainly understand your concern and will try my best to help you.

I would suggest you to try the following methods and check if that helps.

Method 1:

To diagnose the problem whether any third party program or application is causing the conflict, I would suggest you to try “clean boot” and check if it helps.

Placing your system in “Clean Boot” state helps in identifying if any third party applications or startup items are causing the issue. You need to follow the steps from the article mentioned below to perform a Clean Boot.

How to perform a clean boot in Windows

 

https://support.microsoft.com/en-us/kb/929135?wa=wsignin1.0

 

If the issue does not occur in “Clean Boot”, then you may determine which application/service on the computer is causing this issue. This can be done by following the instructions for “Windows 8.1 and Windows 8” given in the section “How to determine what is causing the problem by performing a Clean Boot” from the same given link.

 

Note: Refer "How to reset the computer to start normally after clean boot troubleshooting" to reset the computer to start as normal after troubleshooting.

The above steps holds good for Windows 10 as well.

If the issue persists, follow method 2

Method 2:

Run inbuilt Hardware & Device troubleshooter

Let’s try running inbuilt Hardware and Devices troubleshooter to get the problem automatically detected and fixed. It checks for common issues and makes sure that any new device or hardware attached to your computer was installed correctly.

  1. Press Windows + W keys on your keyboard to get the search option.

  2. Type Troubleshooting and click Troubleshooting.

  3. Now click on view all option.

  4. Click on Hardware and Device and follow the prompts to run the troubleshooter.

If the issue persists, follow method 3

Method 3:

Step 1: Update the Display driver. Please follow the steps given below to update the display driver.

  1. Click Start and go to Run.

  2. In the Run prompt, type devmgmt.msc and then click OK.

  3. Device Manager will open.

  4. In Device Manager expand Display adapters.

  5. Right-click the display driver and click Update Driver Software.

  6. Select Search Automatically for Updated Driver Software.

Step 2: Check if there are any updates for display drivers available in Optional Updates; this might fix the issue. Refer to the following steps.

  1. At the Start screen, type Windows Update.

  2. Click or tap Settings on the right side of the screen, and then select Install optional updates from the left results.

  3. When the Windows Update control panel opens, click on “Check for Updates” on the top left corner to receive a fresh list of updates.

Step 3: If the issue persists, I would suggest you to uninstall and reinstall the Display driver. Please follow the steps mentioned below to uninstall the display driver.

  1. Open Device Manager.

  2. Expand Display adapters.

  3. Right-click the display card driver and click Uninstall.

  4. Windows will prompt you to confirm the device’s removal. Click OK to remove the driver.

  5. After the un-installation is complete, reboot your computer as soon as possible.

Computer will load the generic display drivers. Now, please go to the manufacturer’s website, download and install the compatible display card drivers for your computer and check.

You may also refer to the following website below to download the drivers for the Graphics card.

http://support.amd.com/en-us/download.

The above steps holds good for Windows 10 as well.

For more information:

I would suggest you to refer to the suggestions provided by “Andre Da Costa” replied on January 22, 2015 in the following Microsoft Community link.

Frequently Asked Questions: Windows 10

http://answers.microsoft.com/en-us/insider/wiki/insider_wintp-insider_install/frequently-asked-questions-windows-10/5c0b9368-a9e8-4238-b1e4-45f4b7ed2fb9

I hope this information is helpful.

Please do let us know if you need any further assistance, we will be glad to assist you.

Thank you.

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Last updated September 4, 2024 Views 1,858 Applies to: