When I click on a Photo I get this "the app didn't start"

Good afternoon,

I have a problem that just suddenly started up.  When I click on a photo I get 

I have already tried the Repair/ Reset and Reinstall route.  Please advise. 

Lou 

Hi LouCollobert
I am Vijay, an Independent Advisor. I am here to work with you on this problem.

Please try these steps and check after each step. If these don't work, let me know. I will provide further troubleshooting steps.

1. If you are able to open MS Store, open MS Store > Click on your profile picture on top right and sign-out. Then sign-in again.

2. Run Windows Store Apps Troubleshooter
Windows Key+X > Click Settings > Click Update & security > Click Troubleshoot > Scroll down to the bottom > Click Windows Store Apps > Click Run the Troubleshooter

3. Reset Windows Store through Command Prompt
Type cmd in Windows Search box > Right click on Command Prompt > Run As Administrator > Type WSreset.exe and click Enter > Reboot your computer

4. Re-register All Store apps (You will get many Reds, ignore them)
Windows Key+X > Windows Powershell (Admin) > Copy the following from below and right click in Powershell to paste > Enter > Restart your computer

Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

5. Uninstall & Reinstall Store
Windows Key+X > Windows Powershell (Admin) > Copy the following from below and right click in Powershell to paste > Enter

Get-AppxPackage -allusers *WindowsStore* | Remove-AppxPackage

Copy the following from below and right click in Powershell to paste > Enter > Reboot your computer

Get-AppxPackage -allusers *WindowsStore* | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}

Do let me know if you require any further help on this. Will be glad to help you.
Best regards
Vijay Verma

Timezone: UTC+05:30, PST+12:30
Availability Hours (UTC) : 05:00 AM - 05:00 PM

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Hi LouCollobert

My name is Roger W. Im an independent advisor

Check for updates. Let’s make sure windows is up to date, as fixes for things come out all the time. uninstall via powershell Click start, and type “powershell” right click and run as admin. Paste this command in once it’s loaded

get-appxpackage *Microsoft.Windows.Photos* | remove-appxpackage

Hit enter. It should run and remove photos. Reboot, and go to the Windows store and download again. let me know if this helps

Best Regards

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Roger, 

I am afraid that your steps did not help out with the problem.  

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run the problem solver for windows applications  https://aka.ms/diag_apps10 ; let me know

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I've tried all the options listed on this thread and still no breakthrough. Can't this problem be solved..PLEASE?

 

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access is denied 

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Roger, 

Sorry for the delay.  This is the report from the program 

Windows Store Apps
Publisher details
Issues found
Windows Store cache may be damaged
Fixed
Reset and open Windows Store
Completed
Potential issues that were checked
Microsoft account required
Issue not present
Temporary Internet files location has changed
Issue not present
User Account Control has been disabled
Issue not present
Issues found
Detection details
6
Windows Store cache may be damaged
Fixed
Reset and open Windows Store
Completed
Potential issues that were checked
Detection details
Microsoft account required
Issue not present
Temporary Internet files location has changed
Issue not present
User Account Control has been disabled
Issue not present
Detection details
Collection information
Computer Name: GITH-LAPPY-RD2
Windows Version:
10.0
Architecture:
x64
Time:
Thursday, March 28, 2019 09:38:25

Publisher details
Windows Store Apps
Troubleshoot problems that may prevent Windows Store Apps from working properly
Package Version:
4.01
Publisher:
Microsoft Corporation

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Last updated August 12, 2020 Views 605 Applies to: