WHEA_UNCORRECTABLE_ERROR

My computer keeps restarting and every time it does it says this: :( Your computer has ran into a problem and needs to restart. We're just collecting some error info, and then we'll restart for you - If you'd like to know more, you can search online later for this error: WHEA_UNCORRECTABLE_ERROR. I know I have to post the .dmp files but for some reason I can't. I can, however, take a screenshot of what the .dmp files say and upload the screenshots to OneDrive. Would that help?

Thanks,

Nick

Hi,

Copy the minidumps to the documents folder then upload them from there to your One-
Drive or another file sharing site (see more on methods below).

==============

Could be heat related - try using a small fan to blow into the air intakes to see if that helps.
Does it just act like it loses power or does it shutdown in a normal manner? Heat related
does not always mean too much heat as it is very possible that something is too sensitive
to even normal levels of heat

Remove ALL power and reseat all cards, memory, and cables (both ends when possible) -
actually remove and replace - do not just snug. Remove the dust bunnies and clean the
vents. Check that the fans work (before and after opening the case). If a laptop about all
you can do is reseat the memory and clean the vents (still can try adding a small fan as a
test).

This sounds like hardware so if the above does not help then you probably need the help
of a real computer shop (one that does its own in-shop service) or the System Maker's
Support.

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Note using Win Key + X and Win Key + W (to get to Control Panel, Run, and Settings as
needed). Win Key + D calls the desktop and the using Win Key toggles Desktop and Start
Screen or Start Screen and App with focus.

Translate the Windows 7 methods and use them on Windows 8/8.1.

Resolving Blue Screen errors in Windows 8/8.1
http://windows.microsoft.com/en-ca/windows-8/resolve-windows-blue-screen-errors

Resolving stop (blue screen) errors in Windows 7 - has a section for if you can or can't
start Windows (applies to Windows 8/8.1).
http://windows.microsoft.com/en-us/windows7/Resolving-stop-blue-screen-errors-in-Windows-7 

Check this thread for information using BlueScreenView, MyEventViewer and other methods
to troubleshoot BlueScreens - top 3 replies (+1 other) (applies to Windows 8/8.1)

http://answers.microsoft.com/en-us/windows/forum/windows_7-system/sometimes-i-get-a-blue-screen-when-using-ie-8/c675b7b8-795f-474d-a1c4-6b77b3fcd990

We can analyze the minidumps if you make them available from the OneDrive or other file
sharing sites (such as MediaFire). If you have problems uploading the minidumps copy
them to the Desktop or the Documents folder and upload them from there.

Adding files to your OneDrive
http://windows.microsoft.com/en-us/windows-8/getting-started-onedrive-tutorial

One-Drive - Share files and folders and change permissions
http://windows.microsoft.com/en-us/onedrive/share-file-folder

Zip or upload the contents of C:\Windows\minidump

Use OneDrive to upload collected files

http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65 

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Also do this so you can see the likely bluescreens.

Windows Vista automatically restarts if your PC encounters an error that causes it to crash.
(also Windows 7 and 8/8.1)
http://www.winvistatips.com/disable-automatic-restart-t84.html

===========================================================

BCCode: 124   0x00000124

This is usually heat related, defective hardware, memory or even processor though it is
"possible" that it is driver related (rare). Remove ALL power and reseat all cards, memory
and cables (on both ends) - actually remove and replace - do not just snug. Make sure
the system has adequate ventilation - add a small fan blowing into intakes. Carefully
inspect the motherboard and other cards for damage. Pay attention to the fatal hardware
error
 implication. You may need a real computer shop (not leeks and peeks at a BestBuy
or other BigBox stores) or the System maker's Support.

Check the processor seating, heat sink, and the compound between the processor and
the heat sink which are common causes.

There have been a few instances where Norton/Symantec and other antivirus/security
programs have caused this error.

BCCode: 124   0x00000124

The WHEA_UNCORRECTABLE_ERROR bug check has a value of 0x00000124. This bug
check indicates that a fatal hardware error has occurred. This bug check uses the error
data that is provided by the Windows Hardware Error Architecture (WHEA).

Bug Check 0x124: WHEA_UNCORRECTABLE_ERROR <-- read this link
http://msdn.microsoft.com/en-us/library/ff557321(v=VS.85).aspx

BCCode: 124    0x00000124 <-- read this link
http://www.faultwire.com/solutions-fatal_error/The-system-encountered-an-uncorrectable-hardware-error-0x00000124-*1289.html?order=votes

========================================================

Windows 8/8.1 - Improve performance by optimizing your hard drive - see "To repair a drive:
http://windows.microsoft.com/en-US/windows-8/improve-performance-optimizing-hard-drive

How to Check a Drive for Errors with "chkdsk" in Windows 8/8.1
http://www.eightforums.com/tutorials/6221-chkdsk-check-drive-errors-windows-8-a.html

Redesigning chkdsk and the new NTFS health model
http://blogs.msdn.com/b/b8/archive/2012/05/09/redesigning-chkdsk-and-the-new-ntfs-health-model.aspx

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This is my generic how to for proper driver updates :

This utility makes it easy to see which versions are loaded : Run DriverView - set VIEW to Hide
Microsoft drivers - update those without Dump in their names (and BIOS and chipset drivers).

DriverView - Free - utility displays the list of all device drivers currently loaded on your system.
For each driver in the list, additional useful information is displayed: load address of the driver,
description, version, product name, company that created the driver, and more.
http://www.nirsoft.net/utils/driverview.html

For Drivers check System Maker as fallbacks and Device Maker's which are the most current.
Control Panel - Device Manager - Display Adapter - write down the make and complete model
of your video adapter - double click - Driver's tab - write down the version info. Now click
UPdate Driver (this may not do anything as MS is far behind certifying drivers) - then Right
Click - Uninstall - REBOOT this will refresh the driver stack.

Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard if 3rd party
with their own software and drivers and any other major device drivers you have.

Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and then Device
Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their latest versions. (Look for
BIOS, Chipset and software updates at System Maker's site while there.)

Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN - REBOOT after
each installation.

Always check in Device Manager - Drivers tab to be sure the version you are installing actually
shows up. This is because some drivers rollback before the latest is installed (sound drivers
particularly do this) so install a driver - reboot - check to be sure it is installed and repeat as
needed.

Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER - check
manually by model.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.
http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

Windows 8/8.1 - Hardware and Drivers
http://windows.microsoft.com/en-US/windows/hardware-drivers-help#hardware-drivers-help=windows-8

Windows 8/8.1 - Why isn't Windows finding my device?
http://windows.microsoft.com/en-US/windows-8/why-isnt-windows-finding-device

Windows 8/8.1 - What if a device isn't installed properly
http://windows.microsoft.com/en-US/windows-8/what-device-isnt-installed-properly

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Memory tests do not catch all errors such as mismatched memory (possible even for sticks
that appear to be identical) and when faster memory is placed in system behind slower
memory. So it is best to also swap sticks in and out to check for those even if all memory
tests fail to show a problem.

To test RAM check here - let it run 4+ hours or so.  <-- best method
www.memtest.org

For the Windows Memory Diagnostic Tool.

WinKEY + W  - type in the Search box ->  Memory - find Memory Diagnostics tool at top
of list - follow the prompts.

Windows Vista: How to Scan / Test your RAM or Memory with Windows Vista Memory
Diagnostic Tool
http://www.shivaranjan.com/2007/11/01/windows-vista-how-to-scan-test-your-ram-or-memory-with-windows-vista-memory-diagnostic-tool/

How to Run the Memory Diagnostics Tool in Windows 7 (and 8/8.1) - in Windows 8/8.1
the name is "Windows Memory Diagnostic".
http://www.sevenforums.com/tutorials/715-memory-diagnostics-tool.html

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Look in the Event Viewer to see if anything is reported about those.
http://www.computerperformance.co.uk/vista/vista_event_viewer.htm

MyEventViewer - Free - a simple alternative to the standard event viewer of Windows.
TIP - Options - Advanced Filter allows you to see a time frame instead of the whole file.

http://www.nirsoft.net/utils/my_event_viewer.html

Hope this helps.


Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle <- Mark Twain said it right!

Rob Brown - Microsoft MVP - Windows Insider MVP 2016 - current
Windows and Devices for IT 2009 - 2020

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Hi,

In order to assist you, we will need the .DMP files to analyze what exactly occurred at the time of the crash, etc.

If you don't know where .DMP files are located, here's how to get to them:

1. Navigate to the %systemroot%\Minidump folder.

2. Copy any and all DMP files in the Minidump folder to your Desktop and then zip up these files.

3. Upload the zip containing the .DMP files to Onedrive or a hosting site of your choice and paste in your reply. Preferred sites: Onedrive, Mediafire, Dropbox, etc. Nothing with wait-timers, download managers, etc.

4 (optional): The type of .DMP files located in the Minidump folder are known as Small Memory Dumps. In %systemroot% there will be what is known as a Kernel-Dump (if your system is set to generate). It is labeled MEMORY.DMP. The difference between Small Memory Dumps and Kernel-Dumps in the simplest definition is a Kernel-Dump contains much more information at the time of the crash, therefore allowing further debugging of your issue. If your upload speed permits it, and you aren't going against any strict bandwidth and/or usage caps, etc, the Kernel-Dump is the best choice. Do note that Kernel-Dumps are much larger in size due to containing much more info, which is why I mentioned upload speed, etc.

If you are going to use Onedrive but don't know how to upload to it, please visit the following:

Upload photos and files to Onedrive.

After doing that, to learn how to share the link to the file if you are unaware, please visit the following link - Share files and folders and change permissions and view 'Get a link'.

Please note that any "cleaner" programs such as TuneUpUtilities, CCleaner, etc, by default will delete .DMP files upon use. With this said, if you've run such software, you will need to allow the system to crash once again to generate a crash dump.

If your computer is not generating .DMP files, please do the following:

1. Start > type %systemroot% which should show the Windows folder, click on it. Once inside that folder, ensure there is a Minidump folder created. If not, CTRL-SHIFT-N to make a New Folder and name it Minidump.

2. Windows key + Pause key. This should bring up System. Click Advanced System Settings on the left > Advanced > Performance > Settings > Advanced > Ensure there's a check-mark for 'Automatically manage paging file size for all drives'.

3. Windows key + Pause key. This should bring up System. Click Advanced System Settings on the left > Advanced > Startup and Recovery > Settings > System Failure > ensure there is a check mark next to 'Write an event to the system log'.

Ensure Small Memory Dump is selected and ensure the path is %systemroot%\Minidump.

4. Double check that the WERS is ENABLED:

Start > Search > type services.msc > Under the name tab, find Windows Error Reporting Service > If the status of the service is not Started then right click it and select Start. Also ensure that under Startup Type it is set to Automatic rather than Manual. You can do this by right clicking it, selecting properties, and under General selecting startup type to 'Automatic', and then click Apply.

If you cannot get into normal mode to do any of this, please do this via Safe Mode.

Regards,

Patrick
Debugger/Reverse Engineer.

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As I said before, I can't upload the actual .DMP files but I was able to open them in HTML format and take a screenshot. It shows all (I think) of the information in the file.

This is the link to them: https://onedrive.live.com/?cid=AA8266463017B133&id=AA8266463017B133%21108

Thanks,

Nick

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What do you mean you 'can't'? Can you please elaborate?

Regards,

Patrick

Debugger/Reverse Engineer.

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Hi,

We need the actual .dmp files for this issue.

https://onedrive.live.com/?cid=AA8266463017B133&id=AA8266463017B133%21108

That link returns "This item might not exist or is no longer available".

Please upload the actual files to your OneDrive's Public folder then paste that link into a
message here.

We can analyze the minidumps if you make them available from the OneDrive or other file
sharing sites (such as MediaFire). If you have problems uploading the minidumps copy
them to the Desktop or the Documents folder and upload them from there.

Adding files to your OneDrive
http://windows.microsoft.com/en-us/windows-8/getting-started-onedrive-tutorial

One-Drive - Share files and folders and change permissions
http://windows.microsoft.com/en-us/onedrive/share-file-folder

Zip or upload the contents of C:\Windows\minidump

Use OneDrive to upload collected files

 

http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

Hope this helps.

Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.



Rob Brown - Microsoft MVP - Windows Insider MVP 2016 - current
Windows and Devices for IT 2009 - 2020

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When I say it won't let me upload them to OneDrive I mean every time I try to, it gives me an error message. I don't remember what it says but I can check this afternoon. Also, since that link doesn't work, I can just type out all the information that it shows me onto here which I can also do this afternoon.

Thanks,

Nick

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It's not that we aren't interested in information other than the actual dumps, they just literally won't help us help you. There are various commands, etc, we need to run with the dumps to find the actual error, etc.

Tell us the error when you can and we'll help you upload the dumps. Also, you don't have to use Onedrive. There are plenty of alternative websites, such as Mediafire for example.

Regards,

Patrick

Debugger/Reverse Engineer.

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Hi,

We need the actual files to further analyze them.

Copy the actual minidumps from the C:\Windows\minidump folder to your Documents
folder. Then go to the Documents folder and upload them to your OneDrive from there.
Make sure they are in your Public folder or are marked Public so we can access them.
Paste the link to them in a message here.

This is my OneDrive folder as an example :

https://onedrive.live.com/?cid=9AC481C015DAEE85&id=9AC481C015DAEE85%21125

Hope this helps.

Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.



Rob Brown - Microsoft MVP - Windows Insider MVP 2016 - current
Windows and Devices for IT 2009 - 2020

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Sorry this didn't help.

Great! Thanks for marking this as the answer.

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Last updated April 16, 2020 Views 1,637 Applies to: