WHEA-Logger 1 A fatal hardware error has occurred. I tried the Intel processor diagnostics and it said everything passed.
Another error showed 4 minutes after with a minidump
https://www.dropbox.com/scl/fo/f0actlk0pna4bqv95edvd/AK21yCtLtSrFG9UmOcxX5PU?rlkey=5in24gxhov5oyc0owrg0ej3yy&st=rg5fhr89&dl=0 I don't know if this will help.
April 10, 2025
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WHEA-Logger . I need help debugging
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The information you provided indicates that the Nvidia graphics driver is causing the crash.
This could be caused by a faulty graphics card or a corrupted driver, I would recommend uninstalling the graphics driver and then performing a system repair. Open PowerShell as administrator and enter the following command:
Dism /Online /Cleanup-Image /ScanHealth
Dism /Online /Cleanup-Image /CheckHealth
Dism /Online /Cleanup-Image /RestoreHealth
sfc /scannow
Then download the latest version of the driver from the device manufacturer's website and reinstall it.
You can find and uninstall your graphics card driver on the “Programs” page of the Control Panel, which usually has the words “NVIDIA”, if you can't find them, please go to the installation step.
If you are not sure where you need to download the new video card driver, you can tell me your hardware specifications and I will help you find it.
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If you do not respond for a long time, I may stop following up.
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I just did everything you told me to. I was wondering if DDU (DISPLAY DRIVER UNINSTALLER) is a better approach than just uninstalling the graphics driver on the "Programs" Page? I did uninstall through the "Programs" page like you mentioned. Also, this just started happening today, but my PC will suddenly become unresponsive to mouse clicks and the mouse will start to lag and create a beeping noise, and when I try to click on something. It doesn't react to the clicks, but just a beeping noise through my headset and lags every time I move the mouse.
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When the mouse is lagging, watch your task manager to see if the CPU usage is too high.
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https://www.dropbox.com/scl/fo/n1n0sxndzz3kipmuhpm3k/AHeZiqF26nJAK8WSDs86FP0?rlkey=7nhi5xeqlup9oxej4zpf9qb04&st=es018fsn&dl=0
minidump above with the event logs ^
So I still get black screens, everything just cuts out including the audio. I think it's more frequent when I play a game, but the PC is still running. Everything runs fine even when I play games, it doesn't stutter, it runs smoothly. I was also looking all over the internet, people say it might be because of a connected Xbox controller, I do have one connected. However, I don't think that might be the issue.
What I did so far.
DISM CHECK--everything is okay
SFC/SCANNOW-- no corrupted files found
DDU(DIRECT DRIVER UNINSTALLER)ON NVIDIA DRIVERS AND INSTALLED 566.36 because I heard the latest NVIDIA drivers are having issues
INTEL PROCESSOR DIAGNOSTICS -- everything is okay
Windows Memory Diagnostics -- everything is okay
FURMARK-- I stressed tested GPU, but everything seemed relatively normal.
CPU AND GPU TEMPERATURES-- seem normal
WINDOWS UP TO DATE
Some errors I found below:
---------------------------------------
The program explorer.exe version 10.0.19041.5607 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 1f38
Start Time: 01db937c8a47c987
Termination Time: 0
Application Path: C:\Windows\explorer.exe
Report Id: 1d3c172b-dc95-479a-b1d9-bd652006ce38
Faulting package full name:
Faulting package-relative application ID:
Hang type: Unknown
-------------------------------------------
Event 153, nvlddmkm
The description for Event ID 153 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
\Device\000000ad
BusReset TDR occurred on GPUID:100
The message resource is present but the message was not found in the message table
---------------------------------------------
Event 10010, DistributedCom
The server Windows.Gaming.GameBar.PresenceServer.Internal.PresenceWriter did not register with DCOM within the required timeout
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Your GPU may be faulty, is this a laptop or desktop computer?
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desktop
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If you do not respond for a long time, I may stop following up.
如果您长时间未回复,我可能停止跟进。
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Question Info
Last updated April 18, 2025 Views 56 Applies to: