WHEA-Logger . I need help debugging

WHEA-Logger 1 A fatal hardware error has occurred.  I tried the Intel processor diagnostics and it said everything passed.

Another error showed 4 minutes after with a minidump
https://www.dropbox.com/scl/fo/f0actlk0pna4bqv95edvd/AK21yCtLtSrFG9UmOcxX5PU?rlkey=5in24gxhov5oyc0owrg0ej3yy&st=rg5fhr89&dl=0  I don't know if this will help.

|
Hello, I'm here to help.

The information you provided indicates that the Nvidia graphics driver is causing the crash.
This could be caused by a faulty graphics card or a corrupted driver, I would recommend uninstalling the graphics driver and then performing a system repair. Open PowerShell as administrator and enter the following command:
Dism /Online /Cleanup-Image /ScanHealth
Dism /Online /Cleanup-Image /CheckHealth
Dism /Online /Cleanup-Image /RestoreHealth
sfc /scannow

Then download the latest version of the driver from the device manufacturer's website and reinstall it.
You can find and uninstall your graphics card driver on the “Programs” page of the Control Panel, which usually has the words “NVIDIA”, if you can't find them, please go to the installation step.
If you are not sure where you need to download the new video card driver, you can tell me your hardware specifications and I will help you find it.

Please feel free to reply. This is not a live chat channel and I may be in a different time zone than you(UTC +8). As a result, replies may be delayed and I may respond minutes to hours later.
[The following is not reply]
If you do not respond for a long time, I may stop following up.
如果您长时间未回复,我可能停止跟进。

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

I just did everything you told me to. I was wondering if DDU (DISPLAY DRIVER UNINSTALLER) is a better approach than just uninstalling the graphics driver on the "Programs" Page? I did uninstall through the "Programs" page like you mentioned. Also, this just started happening today, but my PC will suddenly become unresponsive to mouse clicks and the mouse will start to lag and create a beeping noise, and when I try to click on something. It doesn't react to the clicks, but just a beeping noise through my headset and lags every time I move the mouse.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hello, the video card driver doesn't usually cause such an effect, this could be some other issue.
When the mouse is lagging, watch your task manager to see if the CPU usage is too high.
[The following is not reply]
If you do not respond for a long time, I may stop following up.
如果您长时间未回复,我可能停止跟进。

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

https://www.dropbox.com/scl/fo/n1n0sxndzz3kipmuhpm3k/AHeZiqF26nJAK8WSDs86FP0?rlkey=7nhi5xeqlup9oxej4zpf9qb04&st=es018fsn&dl=0 
minidump above with the event logs ^

So I still get black screens, everything just cuts out including the audio. I think it's more frequent when I play a game, but the PC is still running. Everything runs fine even when I play games, it doesn't stutter, it runs smoothly. I was also looking all over the internet, people say it might be because of a connected Xbox controller, I do have one connected. However, I don't think that might be the issue.
What I did so far.

DISM CHECK--everything is okay

SFC/SCANNOW-- no corrupted files found

DDU(DIRECT DRIVER UNINSTALLER)ON NVIDIA DRIVERS AND INSTALLED 566.36 because I heard the latest NVIDIA drivers are having issues

INTEL PROCESSOR DIAGNOSTICS -- everything is okay

Windows Memory Diagnostics -- everything is okay

FURMARK-- I stressed tested GPU, but everything seemed relatively normal.

CPU AND GPU TEMPERATURES-- seem normal

WINDOWS UP TO DATE

Some errors I found below:
---------------------------------------

The program explorer.exe version 10.0.19041.5607 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

 Process ID: 1f38

 Start Time: 01db937c8a47c987

 Termination Time: 0

 Application Path: C:\Windows\explorer.exe

 Report Id: 1d3c172b-dc95-479a-b1d9-bd652006ce38

 Faulting package full name: 

 Faulting package-relative application ID: 

 Hang type: Unknown
-------------------------------------------
Event 153, nvlddmkm

The description for Event ID 153 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event: 

\Device\000000ad

BusReset TDR occurred on GPUID:100

The message resource is present but the message was not found in the message table

---------------------------------------------
Event 10010, DistributedCom
The server Windows.Gaming.GameBar.PresenceServer.Internal.PresenceWriter did not register with DCOM within the required timeout

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Thanks for the update, the problem still looks to be related to the Nvidia drivers.
Your GPU may be faulty, is this a laptop or desktop computer?
[The following is not reply]
If you do not respond for a long time, I may stop following up.
如果您长时间未回复,我可能停止跟进。

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

desktop

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

If this is a desktop computer, the best way to troubleshoot the GPU is to temporarily replace it with another GPU that is confirmed to be working well.I would suggest trying to swap the GPU with another computer (either your own or one borrowed from a family member or friend) to see if the same problem exists.
[The following is not reply]
If you do not respond for a long time, I may stop following up.
如果您长时间未回复,我可能停止跟进。

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info


Last updated April 18, 2025 Views 56 Applies to: