WHEA-Logger event ID 17, Windows 10

Hello,

This warning is logged in the system event viewer approximately 350 times per hour:

A corrected hardware error has occurred.

Component: PCI Express Root Port
Error Source: Advanced Error Reporting (PCI Express)

Bus:Device:Function: 0x0:0x1C:0x5
Vendor ID:Device ID: 0x8086:0x9D15
Class Code: 0x30400

The details view of this entry contains further information.

I have a brand new laptop that I got 1 month ago:

ASUS K501UX-AH71

Windows 10 Home version 1511 build 10586.318 (64-bit)

2.5GHz Intel Core i7-6500U Skylake processor

256GB SSD

8GB DDR3 RAM

NVIDIA GeForce GTX 950M graphic card 2GB DDR3

Intel HD Graphics 520

Intel Gigabit Dual-Band Wireless AC-7265  802.11AC

Realtek PCIe GBE Family Controller ethernet

When I first got it, my wifi connection was slower than dial-up. At that time, my results from Speedtest.net were:

Ping: 1293 ms

Download: .59 mbps

upload: .09 mbps

So, I updated these drivers (the BIOS was already up-to-date):

wi-fi drivers from Intel for Dual-Band Wireless AC-7265

Intel 100 series chipset

chipset Family PMC-9D21

SMBUS-9D23

chipset Family Thermal Subsystem-9D31

Intel HD Graphics 520

NVIDIA GeForce GTX 950M graphic card

ASUS Touchpad

Now my Speedtest.net results are:

Ping: 22 ms

Download: 5.20 mbps

Upload: .67 mbps

which is pretty much what I pay for. However, the WHEA-Logger errors still occur at the same rate.

Any ideas as to why I'm getting so many of these errors, and/or what I can do about it, if anything?

Thanks,

*Sunny*

 

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Last updated September 20, 2019 Views 71,403 Applies to:

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Hi Sunny,

Kindly try the below methods and check if this helps.

Method 1:

I suggest you to follow the below steps and check if it resolves the issue.

1. Press Ctrl+Alt+Del, select Task Manager.

2. From the File menu, select Run new task.

3. Put a check mark next to Create this task with administrative privileges and tap or click OK.

4. Type cmd and hit Enter.

5. Type the following commands in same order in the Command prompt window:

a. Type sfc /scannow and press Enter.

(This command scans and verifies the integrity of all protected system files and replaces incorrect versions with correct versions).

b. Type Dism /Online /Cleanup-Image /ScanHealth and press Enter.

c. Type Dism /Online /Cleanup-Image /CheckHealth and press Enter.

d. Type Dism /Online /Cleanup-Image /RestoreHealth and press Enter.

(These commands fix any files that System File Checker can't repair and Windows corruption errors).

e. Close the command window.

f. Check to see if the issue is resolved. If not, restart the system.

Method 2:

I also suggest you to install the latest Windows updates and check.

Windows Update helps keep your computer up to date with the latest system updates and drivers which can resolve the issue you are facing. You can check Windows Update manually to help ensure you have the latest updates.

  1. In search type Windows Updates
  2. Click on Windows Updates
  3. Click on Check for updates and install the latest windows updates.

Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

Thank you.

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Hi ThofikhAhamad,

Thanks for your reply. I completed the steps in Method 1. Here are the results:

(step 5a) - Windows Resource Protection did not find any integrity violations.

(steps 5b and 5c) - No component store corruption detected. The operation completed successfully.

(step 5d) - The restore operation completed successfully. The operation completed successfully.

The issue was not resolved, so I restarted the computer. Then I checked Windows Update. It said "Your device is up to date. Available updates will be downloaded and installed automatically."

I'm still getting the WHEA-Logger entries in the event viewer. I've had 25 of them in the last 15 minutes. Do you have any other suggestions?

Thanks again,

*Sunny*

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Hello,

I suggest you to perform Clean Boot on your system and check if this helps.

Placing your system in Clean Boot state helps in identifying if any third party applications or startup items are causing the issue. Check this issue in clean boot state.

  1. Press Windows key + X key. And select Run.
  2. Type msconfig in the Run box and hit Enter.
  3. On the Services tab of the System Configuration dialog box, tap or click to select the Hide all Microsoft services check box, and then tap or click Disable all.
  4. On the Startup tab of the System Configuration dialog box, tap or click Open Task Manager.
  5. On the Startup tab in Task Manager, for each startup item, select the item and then click Disable.
  6. Close Task Manager.
  7. On the Startup tab of the System Configuration dialog box, tap or click OK, and then restart the computer.

For more information refer the below link.

How to perform a clean boot in Windows

http://support.microsoft.com/kb/929135

 

Note: After troubleshooting, refer to this section "How to reset the computer to start normally after clean boot troubleshooting".

Let us know the status of the issue to assist you further.

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Hello,

Sorry for the late reply.

I did the clean boot and even with everything disabled (except Microsoft services) I still get a lot of entries for WHEA-Logger event ID 17.

On another note, I figured out what was causing my slow internet problem that I wrote about in the first post. It was OneDrive uploading 2.5G of files.  And it took three days! That's right, it turned my DSL connection into dialup speed and it still took three days. And then I found out that my 10G of bonus storage will expire shortly. Needless to say, I'm no longer using OneDrive.

Thanks for trying to help.

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Hi,

 

Thank you for your response. I appreciate your time.

I would suggest you to perform Clean Boot to check if any third party application is causing the issue, as Clean Boot helps in eliminating software conflicts.

To do this, refer below article on how to perform a Clean Boot in Windows.
https://support.microsoft.com/en-us/kb/929135

 

Note: After clean boot troubleshooting steps, refer to the section "How to reset the computer to start as usual after troubleshooting with clean boot" in the provided link to return your computer to Normal startup mode.

 

Note: The troubleshooting steps in the above links are meant for windows 8, however, you can use the same for windows 10 as well.

Hope this information helps.

 

Please get back to us with an update on the issue, we will be happy to help.

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Hi Ankit Rajput

As I said in my last post, I did the Clean Boot and even with everything disabled, I'm still getting the WHEA-Logger entries in the Event Viewer.

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Hi,

I would suggest you to follow the steps mentioned below:

 

Method 1: Run the SFC.

System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files.

Follow the below steps:

  1. Right click on the Start button, click on Command Prompt (Admin).
  2. Type “sfc /scannow” without the quotes and hit Enter.
  3. After the scan, restart the computer and check for the issue.

Method 2: Run the DISM Tool.

If the issue persists, I would have you run the DISM tool to check the system health and will try to restore the files. 

  1. Right click on the Start button, click on Command Prompt (Admin).
  2. In the Administrator: Command Prompt window, type the following commands. Press the Enter key after each command:
  • DISM.exe /Online /Cleanup-image /Scanhealth 

  • DISM.exe /Online /Cleanup-image /Restorehealth

3.  To close the Administrator: Command Prompt window, type Exit, and then press Enter.   

Note: The tool might take 15-20 minutes to finish running, so please do not cancel it.

Hope this information helps.

 

Please get back to us with an update on the issue, we will be happy to help.

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Hi Ankit Rajput

I'm sorry, but did you happen to notice that I've already done all of that, too? You can see my results in post #3.

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Hi,

 

Thank you for your response. I appreciate your time.

As we've tried almost everything, I would suggest you to perform Refresh in Windows 10 referring to the link mentioned below:

Refreshing in Windows 10

Important Note: Apps you installed from websites and DVDs will be removed. Apps that came with your PC and apps you installed from the Windows Store will be reinstalled. Windows puts a list of removed apps on your desktop after refreshing your PC.

Hope this information helps.

 

Please get back to us with an update on the issue, we will be happy to help.

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Is that really necessary? I just got this computer last month. Why would a brand new computer need to have Windows reinstalled already?

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