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What's the diference between Quick Assist, Remote Assist, RemoteApp and Remote Desktop?

Microsoft offers 4 different ways for the user to share their screen in order to receive technical support from someone more knowledgable. Yes four. So what's the difference between them? I'm using Windows 10 20H2

  • Remote Desktop - allows you to connect to another computer. This isn't really intended for use in troubleshooting, and doesn't allow two people to see the same screen at the same time. It lets you use another computer as if you were sitting in front of it.

  • Remote App - similar to Remote Desktop, but is intended for companies to allow their workers to connect to their workplace computers and can be used to remotely use an entire desktop, or only remotely use one specific app at a time.

  • QuickAssist - a way to get or provide help, allows two people to work on the same computer at the same time.

  • Remote Assistance - the old version of Quick Assist, first built in Windows Me/Windows XP decades ago, it's only still included for people that still need to support such old systems. Quick Assist is the new / modern way of accomplishing the same task.

Shawn "Cmdr" Keene | Microsoft MVP 2010-2024 | CmdrKeene.com | tweet: @CmdrKeene
Microsoft MVPs are independent experts offering real-world answers. Learn more at mvp.microsoft.com.

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Last updated November 12, 2024 Views 4,836 Applies to: