Question

Q: What is causing Blue Screen mini dump?

Almost every time I print something, I encounter the Blue Screen & the system crashes. 

The problem signature is most every case is as follows:

 

BCCode         1e

BCP1:             0000000000000000

BCP2:             0000000000000000

BCP3:             0000000000000000

BCP4:             0000000000000000

OS Verson:     6_1_7601

Service Pack:  1.0

Product:          768_1

 

Files that might help describe the problem:

C:\\Windows\Minidump\122512-31715-01.dmp

C:\\Users\XXX\AppData\Local\Temp\WER-55473-0,sysdqta.xml

 

The minidump numbers are different for each occasion this has occured, as is the WER number.

 

There has been one Blue Screen event where the BCCode is: 3b

 

I have tried to access the C:\\Windows\minidump ... & the C:\\Users ... & have not been successful in finding either.

 

I have made sure that all hardware drivers & software drivers are current.

 

What will solve this problem?

 

Thanks for any help.

 

Lyn

 

 



Hi Lyn,

 

Thank you for posting your query in Microsoft Community Forums.

 

From the issue description I understand that you receive BSOD frequently on Windows 7 computer.

 

I understand it must be frustrating, but rest assured, we are here to help you and guide you in the right direction.

 

I would appreciate if you help me with the following information.

 

-Did you make any changes on the computer prior to this issue?

 

Try these methods.

 

Method 1

Boot to safe mode and check if the issue persists. If the issue does not persist in safe mode, then place the computer in clean boot state and check.

 

Step 1: Boot to safe mode in Windows 7:

http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode

 

Step 2: How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7:

http://support.microsoft.com/kb/929135

Note: Once you are done with the troubleshooting, try the steps provided in Step 3 to reset the computer to start as usual.

 

Method 2: Update the video card and display drivers to the latest by visiting the computer manufacturer’s website.

Update a driver for hardware that isn't working properly

Update drivers: recommended links

 

Method 3

Refer the link and check if it helps.

Resolving stop (blue screen) errors in Windows 7

Reinstalling Windows 7 will delete any programs you've installed and will restore the default Windows settings. You'll need to restore your user files, and reinstall any programs you've installed using the original installation discs or files. Reinstalling Windows 7 will delete any programs you've installed and will restore the default Windows settings. You'll need to restore your user files, and reinstall any programs you've installed using the original installation discs or files.

 

To troubleshoot this BSOD we need more information.

 

Share us the minidump file:

 

a. Press Windows key+R, in the run prompt type "%SystemRoot%\Minidump" (without quotation marks).

b. Go to your Desktop, right-click on it and create a new folder named "Dump".

c. Copy all the memory dump files (looks like Mini092003-01.dmp) in Minidump to this folder.

 

Share it using Sky Drive. Refer the link mentioned below to upload the files using skydrive.

http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

 

Hope it helps.

Keep us posted if you face any issues on windows in future. We will be glad to help you.

 

Regards,
Anil

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2 people were helped by this reply


I posted a question concerning this issue last week.  I received a reply, very quickly skimmed through it & had to leave for a few hours.  When I returned, all of the messages in my "inbox" deleted before my eyes as I opened Office Outlook, never to be seen again.  As I had not been able to read the answer to my question, I will reask the question w/perhaps a lot more detail.

 

I have a Dell Inspiron 660 which was purchesed in June of last year.  I have an HP Officejet Pro 8600, purchased in late 2011.

 

Had several blue screen crashes which the computer recovered from; then the black screen.  After a call to Dell Support & a couple of hours of trying different things to resolve this issue, Dell sent a Win 7 Home jumpdrive, since it wouldn't boot. 

 

After several hours on the phone w/a tech support person, trying the Win 7 Home jumpdrive, & other things, it was decided I needed a new hard drive.  Another week went by & a service tech came to install the new hard drive.  It was installed & crashed immediately to the black screen. 

 

After the tech consulted w/Dell support, it was decided a new board was needed.  Another week went by before the tech returned w/the new board, which was accompanied by Win 7 Home disk to installthe OS.  After the installation of the board, the tech started the computer which booted up & , started recovering the OS, & the tech left.

 

Several hours after the tech left, I loaded the software for the printer, Microsoft Office Pro 2010 & a few other things.  I went online to the Dell site actually & wanted to print some info.  When I tried to print, I immediately got a blue screen crash/mini dump. The computer self-started giving me options of restarting in safe mode, normal, etc.  I chose the normal startup, which went fine.  I again tried to print something, choosing a document this time, & the blue screen popped up immediately.

 

The bottom line is I cannot print anything w/this computer.  I have tried uninstalling & the reinstalling the printer software, checked for any updates to HP, Microsoft Win 7 & all other hardware/software on/in my computer.  All are up to date.  I had never encountered this blue screen crash upon trying to print prior to the installation of the new hard drive, board & OS.

 

Following is an example of the Problem Signature which I was able to capture:

Problem signature:

  Problem Event Name:                        BlueScreen

  OS Version:                                          6.1.7601.2.1.0.768.3

  Locale ID:                                             1033

Additional information about the problem:

  BCCode:                                               1e

  BCP1:                                                    0000000000000000

  BCP2:                                                    0000000000000000

  BCP3:                                                    0000000000000000

  BCP4:                                                    0000000000000000

  OS Version:                                          6_1_7601

  Service Pack:                                       1_0

  Product:                                               768_1

 

All but two, I think, of the Problem signatures list the BCCode at 1e.  There are two that are as follows, listing the same Problem Event Name, OS Version & Locale ID:

 

Additional information about the problem:

BCCode                                                 3b

BCP1:                                                     00000000C0000005

BCP2:                                                     FFFFF80002CC2EC5

BCP3:                                                     FFFFF88009F7E860

BCP4:                                                     0000000000000000

 

Another "additional info" is as follows:

BCCode:                                                3b

BCP1:                                                     00000000C0000005

BCP2:                                                     FFFFF80002CBAECS

BCP3:                                                     FFFFF88095E5SC80

BCP4:                                                     0000000000000000

 

I believe I read in the first answer to this question that I would need to submit each of the blue screen events.  I'm not certain as to the extent of the event information you need, but I think the following might be what was called for.  I did "capture" the detail of each of the events, but it seems to be somewhere around 44 pages in length (double spaced I believe.

 

BUGCHECK BLUE SCREEN CRASH

Error      12/21/2012 9:15:15 AM  BugCheck            1001      None

Error      12/21/2012 9:08:45 PM  BugCheck            1001      None

Error      12/22/2012 3:15:03 AM  BugCheck            1001      None

Error      12/22/2012 3:15:03 AM  BugCheck            1001      None

Error      12/24/2012 7:27:14 PM  BugCheck            1001      None

Error      12/25/2012 2:47:46 PM  BugCheck            1001      None

Error      12/25/2012 2:51:27 PM  BugCheck            1001      None

Error      12/26/2012 12:03:21 AM              BugCheck            1001      None

Error      12/26/2012 12:35:26 AM              BugCheck            1001      None

Error      12/26/2012 1:01:44 PM  BugCheck            1001      None

Error      12/26/2012 6:31:14 PM  BugCheck            1001      None

Error      12/30/2012 10:32:23 AM              BugCheck            1001      None

Error      12/30/2012 10:40:14 PM               BugCheck            1001      None

Error      12/30/2012 10:57:42 PM               BugCheck            1001      None

Error      12/30/2012 11:06:21 PM               BugCheck            1001      None

Error      1/1/2013 1:02:37 AM      BugCheck            1001      None

Error      1/1/2013 2:11:59 AM      BugCheck            1001      None

Error      1/1/2013 2:34:08 AM      BugCheck            1001      None

Error      1/2/2013 9:52:15 PM      BugCheck            1001      None

Error      1/3/2013 9:38:55 AM      BugCheck            1001      None

Error      1/3/2013 9:56:39 PM      BugCheck            1001      None

Error      1/4/2013 1:51:12 PM      BugCheck            1001      None

 

I have contacted Dell Support referencing the issue & the original Support ID No. or whatever it is called concerning the development of this  issue, requesting a support person contact me & have had no replies thus far - except for an automated email from them indicating the person was out of the office & they/he would contact me. 

 

So, what I am requesting is HELP concerning this issue of crashing upon trying to print, or a reprint of the original answer so that I may proceed w/fixing this.  I apologize if this posting has too much info, but thought I'd best flesh out the history.

 

Thank you for any help you can provide me.

 

Lyn Grooms

 

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Hi,

This thread has been merged with your original to help you locate it.

To see any of your Questions and the replies click "Your Name" below
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Hope this helps.


Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle <- Mark Twain said it right!

Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

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Dear Sir,
I have been having the same problem. Every now and then when I print on my HP Officejet Pro 8600 from Word or Outlook, I get a bluescreen.
I have shared my *.dmp files on Sky Drive and the link is:
https://skydrive.live.com/redir?resid=89691762AFB5D7C1!617

Thanks!

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Hi HalBakerMA,

BlueScreen issues are too complex to try to solve them for more than one user per
thread so please start your own with the information we need to help us help you.

How to ask a question
http://support.microsoft.com/kb/555375

We will definitely try to help.

Hope this helps.


Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle <- Mark Twain said it right!

Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

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I had this same problem with my laptop a few months ago. Look and see if you have more than one antivirus accidentally installed at the same time. If you have two antivirus at once and you initiate printing, for some reason the two antivirus will fight thinking one or the other is in fact a virus. By uninstalling one of them it just might solve your whole problem. Best of luck!

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Domi2015U,

 

Thank you for sharing the information. This might help many users facing same issue. Get back to us for any issues related to Windows. We will be happy to help you.

 

Regards,
Anil

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Views: 3,261 Last updated: June 3, 2018 Applies to: