What does this mean "windows installer is not correctly installed?"?

I have tried Googling the answer to this, but I'm obviously too stupid to understand what's going on, so hopefully somebody can explain what I need to do (simply... just imagine a four year old is asking this lol)

I bought my computer last week and when I try and install anything, it keeps teling me
"Windows installer is not correctly installed?"
I went to the microsoft website and downloaded the installer again, hoping it would replace the "faulty" one, but I cannot run the new installer, as the error keeps coming up.

HELP!!!
 

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Last updated August 16, 2018 Views 17,063 Applies to:
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uninstall and reinstall it  and downloading and installing the latest Windows Installer.

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Hi allie83,

You may also try the following troubleshooting steps.  Let us know if this helps.

Click the Pearl (Start) button on the Desktop

·         In the Search field type run and hit enter (If you are prompted for credentials, enter them or hit allow)

·         In the Run box type net start MSIServer and hit ok

Do we get an error here? If so what is the error? If not, try to install a program to see if it works now.

If we still have the issue, see the following:

Start the Windows Installer service

Click Start and in the Search Field type Services.msc and press enter

Double-click Windows Installer

Set the Startup type of Windows Installer to Manual

Click Start to start the service. If we get a message, please write that down

Click OK.

 Do you have another account on the computer setup so we can see if the issue is with your account or the system? If you do not have another account setup (If you do please try and if that fails too, then go ahead and create another), please follow the below steps.

              Click the Start Button, and then click Control Panel. 

              Click Classic View in left panel. 

              Double-click User Accounts.

              Click Manage another use account. 

              Click Create a new account, and type the name (whatever you want for a name)

              Choose account type as Computer administrator.

              Click Create Account.

              Log off and log on with the new account.


Dena
Microsoft Answers Support Engineer
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Dena

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