We've got an update for you

This message came up on my computer with the options of "Restart Now" "Another Time" and "Ok".  I am unable to click on any of the options or get rid of the message.  I have rebooted my computer now, multiple times.

Any suggestions?

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This message came up on my computer with the options of "Restart Now" "Another Time" and "Ok".  I am unable to click on any of the options or get rid of the message.  I have rebooted my computer now, multiple times.

Any suggestions?

To be clear, my computer is completely locked up because of this message.  I can not get rid of it or get past it.

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Hi, LisiKempton

My name is Mays and I am an Independent Consultant. I would love to help you today.

You can reset the Windows Update components.

Right click your start button and select Powershell(admin) or Command Prompt (admin)
Type the following hitting enter after each line.

net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
Ren C:\Windows\System32\catroot2 Catroot2.old
net start wuauserv
net start cryptSvc
net start bits
net start msiserver

Reboot and try again.
Check this link, I hope it helps.
https://support.microsoft.com/en-in/help/971058...

You can also update manually.
https://answers.microsoft.com/en-us/windows/for...

Let me know if the information has been useful to solve your Problem.

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Hi Lisi

Click Start > Settings > Update & security > Windows Update

Do you see a pending update in that window?

If you do, click Restart.

It should look like how this article describes:

https://windows10.help/blogs/entry/53-how-to-in...

If you don't see those options, reset your Windows Update components:

Before carrying out this procedure, disconnect from the Internet. That means turning off Wi-Fi and disconnecting from a wired connection. If you don't, Windows 10 will indicate some files are in use and cannot be modified or the command will be non-responsive. Also, you should restart your computer after disconnecting from the Internet. The easiest way to do it is to enable Airplane mode from the Action Center - Windows key + A.

Open Start, type: CMD
Right click CMD
Click Run as administrator

Type each of the following then hit Enter

taskkill /f /fi "SERVICES eq wuauserv" (Do this multiple times)
net stop cryptSvc
net stop bits
net stop msiserver
ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
rmdir C:\Windows\SoftwareDistribution\DataStore
rmdir C:\Windows\SoftwareDistribution\Download

When complete, hit Enter, then restart, then try updating again.

If that does not work..

1. Open Start, type: CMD
Right click CMD
Click Run as administrator

Type each of the following then hit Enter

Run these codes:
Net Stop bits
Net Stop wuauserv
Net Stop appidsvc
Net Stop cryptsvc
Ren %systemroot%\SoftwareDistribution SoftwareDistribution.bak
Ren %systemroot%\system32\catroot2 catroot2.bak
Net Start bits
Net Start wuauserv
Net Start appidsvc
Net Start cryptsvc
After running these commands, check if your issue is fixed.

Try this additional tips to see if they work:

Troubleshoot Windows Update Problems in Windows 10 Using These Five Tips

https://windows10.help/blogs/entry/23-troublesh...
Best regards,
Andre Da Costa
Independent Advisor for Directly

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Hi LisiKempton,

I'm Stefano an Independent Advisor, here to help you.
I suppose that window shows up as you log in. If that's so, please enter Safe Mode: https://support.microsoft.com/en-us/help/12376/...

Then try this procedure:

1. Type "Powershell" in Windows search bar
2. Right click on "Powershell"
3. Click on "Run as Administrator"
4. Type :

"net stop wuauserv" without quotes and press ENTER.
"net stop cryptSvc" without quotes and press ENTER.
"net stop bits" without quotes and press ENTER.
"net stop msiserver" without quotes and press ENTER.
"Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old" without quotes and press ENTER.
"Ren C:\Windows\System32\catroot2 Catroot2.old" without quotes and press ENTER.
"net start wuauserv" without quotes and press ENTER.
"net start cryptSvc" without quotes and press ENTER.
"net start bits" without quotes and press ENTER.
"net start msiserver" without quotes and press ENTER.

Once done, check for updates in Windows Update and Reboot your system.
Please let me know if that solves your issue, or if you need more help.

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I have also had this issue on multiple machines in my domain.  The only work around I have been able to consistently use is to Ctrl + Alt + Del and log out.  Once I log out the current user they can log back in and restart.  The overlay just disables any action on the screen and none of the buttons work.  I've also been able to get around it by forcing restarts remotely and killing windows update service from another machine but the log out option is the easiest.

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it really annoys me how andre (click start????) alice (right click the start button?) and Stefano (well, at least he proposes a hot reboot)  cant even understand the problem. it seems they have no idea of the problem itself.

I had the problem and the computer FROZES!! no keystroke works!!

the only one-one with a REAL solution is callowjg (applauses, pal) thank you

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Thats exactly what i was thinking! Dont they understand you cant click anything?

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Thats exactly what i was thinking! Dont they understand you cant click anything?

Exacto

At least callowjg offered a real solution that worked for me

Regards pal

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Here are my observations:

The application that gets unresponsive shows in the Task Manager as MusNotificationUx.exe.

To get rid of the frozen "We've got an update for you", you'd have to be able to kill the unresponsive app.

The only way to do that is to have two monitors setup in the "Extend these monitors" mode, press CTRL-ALT-DEL and hope that this action pops up the Task Monitor to the second monitor that's not frozen. Then you can find and terminate MusNotificationUx.exe from there.

Next time I'll try the CTRL-ALT-DEL logout and login approach.

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I've been having this problem myself and so far I've just seen the same robot answers from 'independent consultants' that don't address the issue. I tried on a whim to see if I could fix this through the command line. I'm able to open it via Windows + R then cmd. I looked around to see how to kill a process from within this and found the following steps;

  1. - Open the command prompt as the current user or as Administrator.
  2. - Type tasklist to see the list of running processes and their PIDs. ...
  3. - To kill a process by its PID, type the command: taskkill /F /PID pid_number.
  4. - To kill a process by its name, type the command taskkill /IM "process name" /F.

I scanned the list and sure enough MusNotificationUx.exe was listed, I used the above three steps to kill the process and it worked for me. I was then able to operate normally on the desktop. First thing I checked was Windows Update, these are managed by the organisation so will probably fail but at least I was able to un-bork this insipid update prompt. Hopefully this might work for others.

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Last updated July 24, 2020 Views 6,169 Applies to: