We’re having trouble processing your payment and we’d like to get it sorted out?

Trying to buy a game off Microsoft Store but it keeps giving me that message. 

Moved from: Windows / Apps on Windows 10 / Other Windows apps / Entertainment

Answer
Answer

Hi Dominique,

A possible reason why you're getting the error message:  We’re having trouble processing your payment and we’d like to get it sorted out is due to corrupted user profile. We recommend that you contact Microsoft Store Sales and Customer Support to address this matter. You'll see the contact number on this link under Microsoft Store Sales and Customer Support.

Don't hesitate to post back should you have any other concerns.

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Last updated November 24, 2024 Views 86,981 Applies to: