Webcam not working - USB2.0 HD UVC WebCam

Hi there,

Up until almost 2 weeks ago now, my built in webcam on my ASUS notebook was working fine. It was the inbuilt USB2.0 HD UVC WebCam.

I was able to use the Camera app, video chat and Skype. Then I noticed when going to video chat that the light that turns on when you're using the webcam would turn off after a minute or so and the webcam wouldn't work at all.

When I open the Camera app a quick pop up message appears. I'm unable to get a screengrab of it as it disappears quickly but I'm sure it says "Something went wrong". When I open up Skype and go into the camera settings, the camera just turns on and off and the preview screen just flickers. I don't understand why this is happening and I'm unable to find any solutions online.

I have tried to check for updates on the driver via Device Manager - it says it is up to date.

Windows Support via Twitter suggested I run the System File Checker to repair corrupted system files and the result of the scan was "Windows Resource Protection did not find any integrity violations"

I was then advised to uninstall the driver and restart my PC so the driver will reinstall on startup - that still didn't fix the issue.

So I'm at a point where I'm not sure on what else to do? Has anyone else had any issues with their webcam with Windows 10? Can someone please advise me on what could possibly be happening or even more so a solution to the issue?

Thank you for your help!

Liz

 

Question Info


Last updated February 22, 2020 Views 15,533 Applies to:
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Answer

Hi,

Thank you for posting your query in Microsoft Community. I regret the inconvenience caused to you. Let me help you.

 

 

Please answer these queries, mentioned below, for a better understanding of your issue:

  • Do you receive any error code or error message?
  • What is the model of the Asus laptop?

 

 

Method 1: Run the Hardware Troubleshooter

The Hardware Troubleshooter is an automated tool which checks the hardware connected to the computer for any known issues and provides the details on how to fix them. Follow these steps to run the troubleshooter.

  1. Open Control Panel and type “Troubleshooting” in the search bar and press “Enter”.

2.      In the “Troubleshooting” window, click on “View All” on the left pane.

3.      Click on “Hardware and Devices”.

4.      Click on “Advanced” and then click on “Run as Administrator”.

5.      Click “Next” and follow the on-screen instructions to complete the troubleshooting process.

 

Method 2: Uninstall and reinstall the Webcam driver

Uninstall and reinstall the Webcam driver and check, if it works. Refer to the following steps to uninstall the Webcam driver from the Device Manager.
 
a. Click on Windows key + X and then, select Device Manager.
b. Locate and expand Webcam driver in the Device Manager Window.     
c. Right-click on the Webcam driver and click on “uninstall".
d. Restart the computer and check, if it works.
 
You may refer to the Microsoft article for additional information and refer to the link, mentioned below.

 

Camera app and webcams help:

http://windows.microsoft.com/en-US/windows-8/camera-app-faq

Note: applies to Windows 10.

 

You can download the drivers for that particular hardware from the manufacturer’s website and install in compatibility mode. Also check with the computer manufacturer to see if there are any updated drivers for Windows 10.

Make older programs compatible with this version of Windows
http://windows.microsoft.com/en-in/windows-8/older-programs-compatible-version-windows

 

 

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

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