"We can't find that printer"

My computer updated the windows and my printer is not connected now. When I go to add device it sees the printer, but I get this error message: "We can't find the printer you're trying to install. Check to see if the printer was renamed and try to install again or contact your network administrator for help"

#1801
Hewlett-Packard Color LaserJet CP3525

The HP website is no help for me, what do I do?

|
Hi AMARQUEZ381

I am an independent advisor here to help

This seems to be a fairly common issue lately

What seems to be working for most just to completely uninstall the printer and its drivers, reboot the PC and then reinstall the printer

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info


Last updated February 3, 2021 Views 148 Applies to: