Warranty for Microsoft LifeChat LX-3000

I bought a Microsoft, LifeChat LX-3000 headphones. In the back of the packaging, it reads two year warranty. At the store, (Office Depot, in San Salvador) I was told that the 2 year warranty only applied after registration of the product online. I tried registering on the Microsoft website. The option to register the headphones is not given. Has anybody activated this warranty? Is there a need, for activation of the warranty? Is it not already included the moment the product is bought?

[Original Title: Warranty activation doubts]

You will need to check this in the place where you purchase it and you may check this website:

https://www.microsoft.com/accessories/en-us

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

In general, warranties run from the date of purchase.  In order to make a warranty claim, you have to satisfy the manufacturer that you are making the claim within the specified time period.

"Registration" is mainly a marketing tool:  it lets the manufacturer know a bit more about its customers.  In some cases, registering a product may be used by the manufacturer to send recall notices or other important information about the product that comes to light.

Sometimes registering a product will result in the manufacturer's web site showing you when your warranty expires.  However, in the event you were to make a claim under the warranty, the manufacturer would still require proof of purchase before honoring the warranty.  Unless the warranty registration process involves uploading a proof of purchase at the time of registration (and I can't recall ever seeing anything like that), I doubt that registering a product would satisfy the manufacturer that your claim was timely.

Bottom line:  save your receipt and perhaps a serial number from the packaging if you think you might ever have to make a warranty claim.

In your case, you should also read the "fine print" carefully to determine what warranty protection is available for purchases made outside the United States.

See https://www.consumerreports.org/cro/2013/12/do-you-need-to-register-new-products-you-buy/index.htm


-----
LemP
Volunteer Moderator
MS MVP (Windows Desktop Experience) 2006-2009
Microsoft Community Contributor (MCC) 2011-2012

1 person found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info


Last updated April 21, 2025 Views 1,133 Applies to: