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[W11-Pro] Crash report event & freeze

Hi,

I use Windows 11 Pro x64 with stable current version. MB is Asrock B600M Pro Rs with version 9.03

I have to share with you some windows crash report events which couldn't be sent by default. I need to understand why I got that crash, freeze and shutdown. I have some texts like: Ready for upload and Not reported. How I can mange them to report or upload?

With almost 1 week ago my mouse started to freeze for ~1msec. , with 2 days ago my computer started to freeze for ~1sec. , yesterday I got a complete PC freeze. I didn't changed settings in BIOS or Windows. I just installed some games, 2 of them installed nVidia PhysX(but I have RX 6600 as GPU, I don't think this could be the problem).

Recently mb developers released drivers update for INF driver ver:10.1.19468.8385 and Intel Management Engine driver ver:2307.4.12.0_CONS (only those drivers I have installed from begging) and I installed them. Could this be the problem? Should I roll back those drivers? Or to disable Windows fast startup?

I don't think this could be the problem because I have it from begging too, but I enabled XMP Profile 2.0 and I have my ram speed at 3600 MHz. But if I remember well, the freeze problem started after I updated that 2 drivers.

I changed my mouse by the way, so the problem with mouse wasn't from cable/usb.

In Event Viewer is no problem. Jus from Kernel because I rebooted manually computer.

PC components:

1. Motherboard - ASRock B660M Pro RS

2. CPU - Intel Raptor Lake, Core i5 13600KF 3.5GHz

3. GPU - PowerColor Radeon RX 6600 Figher 8GB GDDR6 128-bit

4. RAM - Kingston Fury Renegade RGB, 32GB(4 x 8GB) DDR4, 3600Mhz

5. Storage - SSD Samsung 980 1TB PCI Express 3.0 x4 M.2 2280

6. Cooler - CPU ID-Cooling Frostflow X 240 Lite

7. PSU - Seasonic B12 BC-750, 80+ Bronze, 750W

8. Case - AQIRYS Canopus White ARGB

9. Monitor - LED DELL Gaming S2422HG Curved 23.6 inch FHD VA 1 ms 165 Hz FreeSync Premium

10. Keyboard - Hyperx Alloy Core RGB

11. Mouse - VERTUX Katana

12. Mousepad - Hyperx FURY Ultra

13. Microphone - Scorpion USB POWERED MIC-01

14. Speakers - HAMA Sonic LS-208, 2.0, 8W

1. Hardware error (Windows)

Description

A problem with your hardware caused Windows to stop working correctly.

Problem signature

Problem Event Name: LiveKernelEvent

Code: 141

Parameter 1: ffff99873a7a9010

Parameter 2: fffff801311f6700

Parameter 3: 0

Parameter 4: 3080

OS version: 10_0_22631

Service Pack: 0_0

Product: 256_1

OS Version: 10.0.22631.2.0.0.256.48

Locale ID: 2057

2. Stopped working (AppX Deployment Service(AppXSVC))

Description

Faulting Application Path: C:\Windows\System32\svchost.exe

Problem signature

Problem Event Name: BEX64

Application Name: svchost.exe_AppXSvc

Application Version: 10.0.22621.1

Application Timestamp: 6dc5c2a5

Fault Module Name: ntdll.dll

Fault Module Version: 10.0.22621.3527

Fault Module Timestamp: 92b2df34

Exception Offset: 00000000000a4990

Exception Code: c0000409

Exception Data: 000000000000000a

OS Version: 10.0.22631.2.0.0.256.48

Locale ID: 2057

Additional Information 1: c018

Additional Information 2: c018d79156647845c696b4537f57a7cc

Additional Information 3: c018

Additional Information 4: c018d79156647845c696b4537f57a7cc

Extra information about the problem

Bucket ID: 19f8e0703d96f8bcf8582d8fdbb218b7 (1754202150750263479)

3. Diagnostic Tracing (Host Process for Windows Services)

Description

A functional problem was detected and logs were collected for further investigation.

Problem signature

Problem Event Name: UTCCaptureV1

Problem Signature 01: {A4196900-9928-469A-ABF2-BD53A3D1C74A}

Problem Signature 02: 1

OS Version: 10.0.22631.2.0.0.256.48

Locale ID: 2057

Files that help describe the problem

UIF_FeedbackItem.json

UIF_SubmissionId.txt

cbs.log

cbs_intl.log

Contents0.dir

Contents1.dir

DDACLSys.log

diagerr.xml

diagwrn.xml

MainQueueOnline0.que

MainQueueOnline1.que

setup.etl

setup.etl_inject.etl

setupact.log

setuperr.log

setupinfo

diagerr.xml

diagwrn.xml

setupact.log

setuperr.log

setupapi.dev.20230207_190619.log

setupapi.dev.20230329_152637.log

setupapi.dev.20230510_141732.log

setupapi.dev.20230628_174227.log

setupapi.dev.log

setupapi.offline.20220507_052432.log

setupapi.setup.log

BusesDriverWatchdog.evtx

runexewithargs_output.txt

scenario_data.xml

summary.json

summary.txt

WERInternalMetadata.xml

memory.csv

sysinfo.txt

WERInternalRequest.xml

WERDataCollectionStatus.txt

WERGenerationLog.txt

 View a temporary copy of these files

Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

3.1. AppxDeploymentFailureBlue

Problem signature

Problem Event Name: AppxDeploymentFailureBlue

FailureHresult: 80004004

DeploymentState: 18

OsimState: 0

ExtensionHandler: NONE

BuildVersion: 10.0.22621.3527

EtwEventID: 401

OS Version: 10.0.22631.2.0.0.256.48

Locale ID: 2057

Extra information about the problem

Bucket ID: d0a399aa42b6a4731f788ef9dec09241 (2267719616216207937)

3.2. StoreAgentDownloadFailure1

Problem signature

Problem Event Name: StoreAgentDownloadFailure1

ClientAppId: Update;ScanForUpdates

HResult: 8024001e

OSVersion: 22631

OSRevision: 3527

DeviceClass: Windows.Desktop

ProductHash: 1

OS Version: 10.0.22631.2.0.0.256.48

Locale ID: 2057

Extra information about the problem

Bucket ID: 0b4121b3f2e8711131baa7bca9858d30 (1277517873052749104)

Event Viewer :

Kernel-Power (Error)

- System

- Provider

[ Name] Microsoft-Windows-Kernel-Power

[ Guid] {331c3b3a-2005-44c2-ac5e-77220c37d6b4}

EventID 41

Version 9

Level 1

Task 63

Opcode 0

Keywords 0x8000400000000002

- TimeCreated

[ SystemTime] 2024-05-06T07:38:17.5551974Z

EventRecordID 29939

Correlation

- Execution

[ ProcessID] 4

[ ThreadID] 8

Channel System

Computer LEVIN

- Security

[ UserID] S-1-5-18

- EventData

BugcheckCode 0

BugcheckParameter1 0x0

BugcheckParameter2 0x0

BugcheckParameter3 0x0

BugcheckParameter4 0x0

SleepInProgress 0

PowerButtonTimestamp 0

BootAppStatus 0

Checkpoint 16

ConnectedStandbyInProgress false

SystemSleepTransitionsToOn 1

CsEntryScenarioInstanceId 2

BugcheckInfoFromEFI false

CheckpointStatus 0

CsEntryScenarioInstanceIdV2 2

LongPowerButtonPressDetected false

LidReliability false

InputSuppressionState 0

PowerButtonSuppressionState 0

LidState 3

Kernel-EventTracing (Critical)

- System

- Provider

[ Name] Microsoft-Windows-Kernel-EventTracing

[ Guid] {b675ec37-bdb6-4648-bc92-f3fdc74d3ca2}

EventID 3

Version 1

Level 2

Task 2

Opcode 14

Keywords 0x8000000000000010

- TimeCreated

[ SystemTime] 2024-05-05T11:35:35.6638368Z

EventRecordID 730

Correlation

- Execution

[ ProcessID] 4

[ ThreadID] 12592

Channel Microsoft-Windows-Kernel-EventTracing/Admin

Computer LEVIN

- Security

[ UserID] S-1-5-18

- EventData

SessionName PerfDiag Logger

FileName C:\Windows\system32\WDI\LogFiles\ShutdownPerfDiagLogger.etl

ErrorCode 3221225864

LoggingMode 41943168

FailureReason 0

|

Hi Levin S.,

Welcome to the Microsoft community and thank you for asking your question in the community!

Thank you for the detailed crash information! I understand from your description that you are experiencing a problem with Windows Freeze not working with your system. I noticed that you have enabled the XMP Profile 2.0 option, which is a memory overclocking option.

I suggest you try turning off this XMP Profile 2.0 option and you can also turn off the CPU and your GPU overclocking options. After completing the above actions see if you still experience the Windows freezing issue.

If turning off the overclocking option doesn't work, please check your graphics card's connection to your motherboard, as you can see from the "Bug Check 0x141" in your error code, the problem may be related to your motherboard.

Please let me know if I have misunderstood. Tell us the results and we will get back to you as soon as possible. We look forward to hearing from you.

Best regards,

Zhang Yang - MSFT | Microsoft Community Support Specialist

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Hi,

I overclocked only ram, but they was overclocked from the first time of PC usage(so with a long time ago) and freeze problems started with ~1 week ago. Since then I didn't edited BIOS anymore. Settings which I edited was enabling XMP Profile 2.0 and disabling wake up on usb(or something like that, function which is shutdown usb when I shutdown PC)

Not sure about meaning of Bug Check 0x141. What kind of problem can be with my motherboard?

Thanks.

___________________________________________________________________

Seitmola

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Oh, I'm sorry, I seem to have misinterpreted what I said. bug code 141 means that there may be a problem with your video display hardware, so you can check the drivers for your video card, and then check the connection between the video card and your motherboard (you can try to unplug it again). If you want to know more about the bug code 141 issue, you can also refer to the following link:

Bug Check 0x141 VIDEO_ENGINE_TIMEOUT_DETECTED - Windows drivers | Microsoft Learn

Thank you again for your understanding and support!

Best regards,

 

Zhang Yang

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Question Info

Last updated May 10, 2024 Views 61 Applies to: