volume not working with airpods

I'm trying to listen to Spotify and I connected my air pods but my volume won't go up or down. It stays as one volume and doesn't change. I can move the volume bar with my mouse but it doesn't change pitch it's just the same volume the whole time. I don't know how to fix it because when I disconnect my air pods the volume works but when connected it doesn't.
Hi and thanks for reaching out! I'm an Independent Advisor and a Microsoft user like you. Please allow me to assist with your issue.

I'm not sure if you are on AirPods (1st Gen) or (2nd Gen), but this looks like a promising fix. https://www.reddit.com/r/airpods/comments/b6l5b...

Please let me know if I can help you further!

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
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Last updated January 19, 2025 Views 2,449 Applies to: