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Virus, Scam???

I have had this page pop up twice on my laptop in the past week, what is it?
You suspicion is right. This is a malware.

You should run malware scan to get rid of this
Malware Bytes - https://www.malwarebytes.com/

Disclaimer - This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
Sincerely yours,
Vijay A. Verma @ https://excelbianalytics.com

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Hi Samantha, well done for being suspicious, you would be amazed how many users fall for this!

This is a well known Tech Support SCAM do not click anything on that page, or make any contact with those scammers

All they are trying to do is get control of your PC, they will cause your PC to become corrupt and then require you to pay to have it fixed and even though you might pay them, they will not fix it!

Open Task Manager (Ctrl + Shift + Esc) find your browser in the list of processes and end that task from there

Then you can open your browser and continue . . .
___________________________________________________________________

Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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Hi
Please run the tools specified here
https://malwaretips.com/blogs/remove-tech-suppo...
Disclaimer:
This is a non-Microsoft website which would provide accurate and safe information. Watch out for ads on the site which are frequently classified as a PUP (Potentially Unwanted Products). There is no need to buy paid products to fix your computers as they do more harm than good sometimes.
Sumit

Always include PC Specs, Make and Model of the device. Ensure all the latest quality updates have been installed. It may take multiple replies to reach a satisfactory answer.

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Thank you for your reply. Do you have any idea how it pops up on my laptop?

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Hi Samantha,

Usually this is just a browser re-direct, when you click on a link or something else on a web page.

If this is popping up without you actually clicking anything, you should run a scan with the free MalwareBytes and ADW Cleaner to clear this annoyance:

https://www.malwarebytes.com/

https://www.malwarebytes.com/adwcleaner/

When those scans complete, restart your PC, you can then uninstall MalwareBytes and just delete ADW cleaner, because it does not install into your PC




________________________________________________________
Standard Disclaimer This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
___________________________________________________________________

Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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thank you very much for your help

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Glad to Help!
___________________________________________________________________

Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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Last updated September 26, 2020 Views 44 Applies to: