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Virus alert from Microsoft

I received a message along w the attached screenshot on my computer saying,

“Virus alert from Microsoft this computer is locked do not close this window and restart your computer registration key is blocked contact Microsoft helpline to reactivate your computer contact Microsoft security toll free we blocked your computer the window registration key is illegal this window is using pirated software this window is sending viruses over the Internet this window was hacked or used from undefined location we block this computer for security contact Microsoft helpline to reactivate your computer” 

The number given is 888-919-6153

Please help… Thank you

Hi J,
I am Vijay, an Independent Advisor. I am here to work with you on this problem.

This is a scam and don't click on any link and don't call on any number. This is due to malware / trojan / virus. Please try these options one by one and check after each option

1. You should run Malware Bytes scan to get rid of this
Malware Bytes - https://www.malwarebytes.com/

2. Scan for Virus / Malware
A: Use Defender / ESET Scan
a. Open Windows Defender > Virus & threat protection menu > Advanced Scan > Full Scan
b. Download ESET / Sysrescue and follow the instructions on the link - https://www.eset.com/us/download/tools-and-util...

Do let me know if you require any further help on this. Will be glad to help you.

Disclaimer 1 - Using Third Party Software is completely at your own risk. This advice is in my personal capacity as a volunteer.
Disclaimer 2 - This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
Sincerely yours,
Vijay A. Verma @ https://excelbianalytics.com

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Hi J

That is a well known Tech Support Scam, it is very prevalent on the Internet at the moment, it is caused by a browser re-direct on a web page you are visiting.

Your system is not infected at all, there is no point in running any sort of malware detecting software, it is a waste of time . ..

When this happens, open Task Manager (Ctrl + Shift + Esc), then from the processes tab, end your browser process. Then you can continue browsing . . .
___________________________________________________________________

Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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Hi Dave thank you for the quick response, I’m in my task manager under the processes tab, But the end task bar is dark. I don’t like to assume so I thought I’d ask to be sure,  should i select Microsoft edge & click end task?

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J Van Rossum again...FYI I am not able to click to open any of the exiting open Microsoft edge tabs

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Hi J

Yes, you just select Edge, and then click 'End Task' you have to kill the whole browser process, not just one Tab to get rid of that annoyance

Then open Edge again . . .
___________________________________________________________________

Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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I get the following every so often nothing is ever found

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Thank you for responding to my question!

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Last updated July 28, 2021 Views 513 Applies to: