video dxgkrnl fatal error

Hi, thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today, my timezone is UTC +8.

I understand the issue you have, there is nothing to worry I am here to help, based on the error you have, there is a miscalibration with your Nvidia GPU driver, in this case, we need to run a Clean installation of the Nvidia driver, this is different from doing DDU or updating the driver as this will remove all entries and replace them with compatible ones, kindly follow the steps from the link below:

https://nvidia.custhelp.com/app/answers/detail/...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Additional note: If the issue persists, I suggest removing the GPU and placing it into another PCIe port available, however, if all fails, I suggest contacting a local technician to physically check the device for any hardware-related issues.


Let me know how it goes and I hope that helps.

Bernard

Hello, thank you for your help, I was able to install the latest driver using the geforce experience. After that around 3-4 mins i had the blue screen again, I also tried doing the manual installation but this one pops up.
I also tried contacting a local repair shop for laptops and I just explained to them what my problem was, and they concluded that I have to replace something in my system, I'm not sure if it was the gpu and they said it will cost me 18000 in pesos and it could be a lot higher. I'm skeptical because they didn't check my laptop at all.

Hi, thank you so much for that information, just to confirm, have you done a clean installation of the display driver? because it is different from installing the latest driver, as it will remove the previous version and install the compatible one.

In addition, before concluding that there is a hardware problem, we need to make sure that there are no drivers or software issues on the PC and do troubleshooting steps. I also agree that the price is high and should check the PC first.

For us to sort out any software-related issues and if you have done the clean installation of the GPU, kindly follow the steps below:

Method 1. Do clean boot:
A “clean boot” starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program.

- In the search box on the taskbar, type msconfig and select System Configuration from the results.

- On the Services tab of System Configuration, select Hide all Microsoft services, and then select Disable all.

- On the Startup tab of System Configuration, select Open Task Manager.

- Under Startup in Task Manager, for each startup item, select the item and then select Disable.

- Close Task Manager.

- On the Startup tab of System Configuration, select OK. When you restart the computer, it's in a clean boot environment.

Troubleshooting reference: https://support.microsoft.com/en-us/help/929135...

If none will work from the above solution, I suggest doing an in-place upgrade wherein it will upgrade the device to the latest version and repair all issues without deleting any files.

Kindly follow the steps from this link:
https://answers.microsoft.com/en-us/windows/for...


Note: If the issue persists, I suggest contacting a local technician to physically check the device for any hardware-related issues.

woah!!! this is crazy everything actually works but the second i plugged my charger it immediately goes to blue screen, now that i think about it, the only time my laptop experience blue screen and can't detect the gpu is when i plugged in the charger. But when im not charging it works completely fine. Any thoughts on this?

I'll take back what I said, the moment i tried to play games it goes on blue screen again. :(

Hi Kian, thank you for that information, since the issue happening when you plug the charger, this error occurs when there is a short circuit happening to your laptop, before concluding a hardware problem, let us run a troubleshooting steps first:

Method 1. Reinstall Battery Drivers (Skip this process if you have already tried to uninstall all drivers under the batteries)

-Press the Windows key + X
-Go to Device Manager
-Expand the Batteries
-Right-click then uninstall all drivers there
-Restart the PC and check it again

Method 2. Restore default power options

-Press Windows key + R then type:

powercfg -restoredefaultschemes

-Restart the PC and check.

Method 3. Run power, Troubleshooter

- Press Windows key + R then type:

msdt.exe /id PowerDiagnostic

- Click OK then follow the prompts to run the power troubleshooter.

-Restart the device after.

Note: If the issue persists, I suggest contacting a local technician to physically check the device for any hardware-related issues.