Very low sound on Windows 10 - Loudness Equalization missing

Hello,

Recently, when listening to certain sounds, I have realized that, for some reason, the computer plays these sounds in a much lower volume than originally intended.
 
Even though in this particular example, it isn't too noticeable, almost everything I hear from this laptop has its volumed almost halved for no reason. 

Looking through forums and other questions, I found out that if you go to Sounds -> Speakers -> Properties ->Enhancements Tab. you can check a box called "Loudness Equalization" which apparently solves the issue. However...  
In this case, there is no box for me to tick. Another solution was to apparently download new drivers or something, but it won't give me any options, either:
  

And because all other options normally contain drivers from Realtek, and these are different, I have no clue as to what to do anymore. What can I do to solve the issue? Until now, I haven't downloaded or uninstalled anything related to this issue.

Thanks a lot for the help.

 

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Answer
Answer
Hi Guillem
I am Wilfredo an Independent advisor And I'm here to help you!!
How you doing today?

Try with the Troubleshoot Sound Problems

In the task bar, right click on the Sound icon

in the Window that appears select Troubleshoot Sound Problems

Run that troubleshooter to see if it resolves this problem

I hope it helps you, have a nice day!!!
Wilfredo Soto

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Last updated May 4, 2021 Views 29,075 Applies to: