Userdata.dll warning message on Windows loading

Got myself a brand new Lenovo lappy today. Pretty excited

Came with Windows 7 downgrade from Windows 8

Getting a few bugs I could not find answer for in the forum. Other sites looked fishy so best to start my own question:

  1. Laptop goes on sleep never wakes up. Forced to do hard reboot. Pretty annoying and risky if losing data
  2. Getting a message: the program can't start because userdata.dll is missing from your computer
    1. Message comes up 2 or 3 times
    2. Still login and user computer normally

I wonder if the 2 issues are connected? If not what could/should I do about #2?

Performing all the windows updates just in case. Will keep you posted.

Frederic Chanut
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Answer
Answer
Thanks for your suggestion. I deleted the Fingerprint Reader program and that corrected the problem.  Haven't decided if I'll keep or return the laptop.

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Last updated August 19, 2020 Views 36,253 Applies to: