Userdata.dll warning message on Windows loading

Got myself a brand new Lenovo lappy today. Pretty excited

Came with Windows 7 downgrade from Windows 8

Getting a few bugs I could not find answer for in the forum. Other sites looked fishy so best to start my own question:

  1. Laptop goes on sleep never wakes up. Forced to do hard reboot. Pretty annoying and risky if losing data
  2. Getting a message: the program can't start because userdata.dll is missing from your computer
    1. Message comes up 2 or 3 times
    2. Still login and user computer normally

I wonder if the 2 issues are connected? If not what could/should I do about #2?

Performing all the windows updates just in case. Will keep you posted.

Frederic Chanut
<Removed links>

Answer
Answer
Thanks for your suggestion. I deleted the Fingerprint Reader program and that corrected the problem.  Haven't decided if I'll keep or return the laptop.

46 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

 
 

Question Info

Last updated August 19, 2020 Views 36,233 Applies to: