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USER32.dll was not found error messages after 2 updates installed

After updates KB89083 and KB5014699 yesterday, I now get 2 error messages on startup (C://windows/system32/gdi32full.dll was not found) and (The code execution cannot proceed because USER32.dll was not found). I can access Windows screen, but I find that several functions won't work now. I tried to remove those update in settings, but when I click on uninstall updates in update history, the screen disappears. I also tried going through control panel and click on view installed updates in programs and features, but nothing happened. How can I uninstall these updates or fix those 2 error messages?

Hello kathleen,

Good day! I'm John Dev a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you. When was the last time it worked properly?

Please try to return to the login screen
While holding the Left Shift key, click the Power icon > Restart
This will bring you to Windows Recovery Environment
Select Troubleshoot > Advanced Options > Uninstall Updates
Uninstall latest quality update

Select Troubleshoot > Advanced Options > Startup Repair

If this doesn't work, Select Troubleshoot > Advanced Options > System Restore
Choose the restore point at an earlier date where everything still works.
Click Next then Finish


Kindly let me know if this helps or if you have any further concerns.

Kind regards,

John DeV
Independent Advisor
I hope you can respond to me within two days, I would appreciate it. This will allow me to see and be notified of your response.

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Question Info

Last updated April 24, 2025 Views 305 Applies to: