USER32 Shutdown

My computer is switched on early AM and should remain on untill about 11:00 PM HOWEVER, every so often, I go to it and it is switched off! The event manager reports:

The process C:\Windows\system32\shutdown.EXE (DAVES-DESKTOP) has initiated the shutdown of computer DAVES-DESKTOP on behalf of user daves-desktop\Dave for the following reason: No title for this reason could be found
 Reason Code: 0x800000ff
 Shutdown Type: shutdown

Log Name:      System
Source:        USER32
Date:          09/09/2011 09:25:16
Event ID:      1074
Task Category: None
Level:         Information
Keywords:      Classic
User:          daves-desktop\Dave
Computer:      daves-desktop
Description:
The process C:\Windows\system32\shutdown.EXE (DAVES-DESKTOP) has initiated the shutdown of computer DAVES-DESKTOP on behalf of user daves-desktop\Dave

for the following reason: No title for this reason could be found
 Reason Code: 0x800000ff
 Shutdown Type: shutdown
 Comment:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="USER32" />
    <EventID Qualifiers="32768">1074</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2011-09-09T08:25:16.000000000Z" />
    <EventRecordID>357395</EventRecordID>
    <Channel>System</Channel>
    <Computer>daves-desktop</Computer>
    <Security UserID="S-1-5-21-3017374704-3211474405-2007846318-1001" />
  </System>
  <EventData>
    <Data>C:\Windows\system32\shutdown.EXE (DAVES-DESKTOP)</Data>
    <Data>DAVES-DESKTOP</Data>
    <Data>No title for this reason could be found</Data>
    <Data>0x800000ff</Data>
    <Data>shutdown</Data>
    <Data>
    </Data>
    <Data>daves-desktop\Dave</Data>
    <Binary>FF000080000000000000000000000000000000000000000000000000000000000000000000000000</Binary>
  </EventData>
</Event>

 

Can someone please explain, to me, how I can find the application that is responsible for this happening?

 

Thanx

 

 

 

Question Info


Last updated October 28, 2019 Views 43,274 Applies to:

Hi,

 

·         Is your computer on domain?

·         Have you set any schedule task to shutdown computer automatically?

·         Did you make any recent changes on the computer prior to the issue?

 

Try following the method s provided below and check if it helps:

 

Method 1:

 

It might be some third party application is causing this issue. Put the system in clean boot. Follow the steps mentioned in the article given below to configure the system in clean boot and check.

 

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

http://support.microsoft.com/kb/929135     

 

Note: After you have finished installing, follow step 7 in the article to boot to normal startup.

 

 

Method 2:

 

Also check the power options if your computer is configured to shut down in case of inactivity.

a. Open Power Options by clicking the Start button , clicking Control Panel, clicking System and Maintenance, and then clicking Power Options.
b. On the Select a power plan page, click Change plan settings under the selected plan.
c. On the Change settings for the plan page, click Change advanced power settings.
d. On the Advanced settings tab, expand Power buttons and lid, expand Start menu power button, and then do one of the following:

If you are using a mobile PC, click On battery or Plugged in (or both), click the arrow, and then click Sleep, Hibernate, or Shut Down.

If you are using a desktop computer, click Setting, click the arrow, and then click Sleep, Hibernate, or Shut Down.
e. Click OK, and then click Save changes.

Here are the articles that should give you more information about this:

http://windows.microsoft.com/en-us/windows7/Turn-off-a-computer-frequently-asked-questions

http://windows.microsoft.com/en-us/windows7/Change-create-or-delete-a-power-plan-scheme

John Rubdy
Forum Moderator | Microsoft Community

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Perhaps I should have specified more clearly:

This is happening to a Desktop PC that is not on a network running primarily Windows 7 64bit Home and also 2 versions of Vista 32bit Ultimate.

< Is your computer on domain? >

No

< Have you set any schedule task to shutdown computer automatically? >

No

<Did you make any recent changes on the computer prior to the issue?>

No

As I stated earlier it appears to happen randomly so method 1 is a non starter and Method 2 has already been tried with all references to sleep and hibernation cancelled. The only application scheduled to run at a later time is Acronis True Image Home 2011 which does a back-up every day at 10AM(Providing the PC is still running!).

Any other suggestions please.

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Hi,
 
• What do you mean by method 1 is non starter?
• Were you able to perform method 1?
• What is the make and model of the computer?
• Which antivirus program are you running?
 
The usual causes for random shutdowns are:
a) Overheating triggers auto-shutdown to protect the CPU;
b) Memory module going bad;
c) Power supply going bad.

Method 1:
You need to Disable automatic restart on system failure on your computer and note the error message you are receiving on the blue screen and you need to post back to us.
In order to do that you need to boot your computer in Advanced startup options and select Disable Automatic Restart On System Failure.
Follow this below provided link to start your computer in Advanced startup options.
http://windows.microsoft.com/en-US/windows7/Advanced-startup-options-including-safe-mode

Method 2:
Also I would suggest you to boot in safe mode and check if issue persists.
John Rubdy
Forum Moderator | Microsoft Community

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<What do you mean by method 1 is non starter?>

Did you not notice that I said this appears to be happening randomly - Method 1 requires you to make changes and see if that solves the problem so I suppose I could make a change but then how long do I wait how long before trying another combination.

 

<What is the make and model of the computer?>

It is handbuilt with an Asus MB, Intel Core 2 Quad CPY Q9550, 4Gb RAM, Nvidia GTX 260  and 1Tb HD.

 

< Which antivirus program are you running?>

AVG Free

 

The usual causes do not apply.

 

<You need to Disable automatic restart on system failure on your computer and note the error message you are receiving on the blue screen and you need to post back to us.>

As the PC is switching off I am assuming that there is not a blue screen.

 

 <Also I would suggest you to boot in safe mode and check if issue persists.>

I don't think I can stay, in safe mode, all day using my PC waiting for a random event.

 

Any other thoughts?

 

 

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Hello Davegthomas,

If this shutdown event has not occurred in what would seem to be a reasonable amount of time to you for the behavior to reproduce within safe mode, then we should move forward with performing the clean boot as per the previous post.

We will then need to wait for what you feel to be a reasonable amount of time to reproduce the issue.

I understand that this process can seem to be quite time consuming. The troubleshooting method is sound though.

Let us know if you have any questions.

Best regards,

Matthew_Ha

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I have the same problem. My computer sometimes for reasons unknown to me off. The panel found the same Reason Code : 0x800000ff . Can anyone help me?

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Have you found anything this just also started to happen to me.

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I have the same problem. My computer sometimes for reasons unknown to me off. The panel found the same Reason Code : 0x800000ff . 

I am using HP notebook . Intel I3 . Windows 8.1

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