User profile not in regedit. Cannot use User Profile Services service error solutions posted here.

Running Win7 64-bit system with all updates on a Gateway DX-4850 machine.

 

I HAVE ALREADY TRIED THE SOLUTIONS POSTED BY MICROSOFT TO EDIT MY REGISTRY SETTINGS AND SUCH. Please do not simply point me to the microsoft solutions for "User Profile Services" service error.

 

Cannot log into "Guest" account, and after creating a new user account, cannnot log into that. Error message for both is the same: User Profile Services service error.

 

So I followed the instructions from Microsoft Support listed on line and deleted the accounts (both the default Guest account and the <new user name> account I created) and went into regedit to remove them from there, as per instructions.

 

Neither the "Guest" account nor the <new user name> account I had created were in there, so I had nothing to edit in the registry.

 

All I have is my account and some upsdat___ (I'm not at my machine right now, so I can't tell exact name) account in the windows registry. If I go into Control Panel and go to advanced settings and go into users from there, I have my account and an account named "default" (no "upsdat*" account listed there, but no Guest account and no <new user name> account, which is not surprising, since I had deleted them).

 

I recreate the <new user name> account and reboot, click on the newly (re)created user account, put in the password, and still get the User Profile Services service error. I turn on the Guest account, reboot, and ditto for it.

 

Is there something else in regedit I should be editing?

 

I rebooted into safe mode and ran "repair." No change.

 

Thanks in advance for your help.

 

Moxieman99

 

Question Info


Last updated February 16, 2020 Views 3,942 Applies to:
There is a vast amount of discussion on the subject of the failed user profile service and I know very little about it. However here is a very basic point that is often overlooked:
  • What folder does the data of the ProfilesDirectory value point to? You will find it here: (HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
  • Does this folder exist?
  • What are its access permissions?

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I will check this evening when I get home and post results. Thanks.

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Here's what I found:

 

1. ProfileList folder does exist. It points to a Profile DIrectory of %SystemDrive&\Users

 

2. As subdirectories within ProfileList, there are S-1-5-18 with a profile image path of %systemroot%\system32\config\systemprofile, and S-1-5-19 (profile image path of C:\Windows\ServiceProfiles\LocalService), and S-1-5-20 (profile image path of C:\WIndows\ServiceProiles\NetworkService) and S-1-5-21 (followed by a string of numbers) with a profile path of C:\Users\<me>

 

 

3. I went into ProfileList and found that I have full control as administrator, but as a user I am read only. I tried changing permissions to ProfileList so that I as a user had full control as well, and appear to be unable to do so. I have not rebooted the computer yet, though. Will do so after posting this message.

 

Please advise, and thanks for your help.

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I can't see anything that is obviously wrong. If this was my machine then I would try to walk around the problem instead of trying to solve it, simply by forcing Windows to use a different folder for all new profile folders. It works like this:
  1. Create the folder C:\NewUsers
  2. Give everyone full access permissions to this folder.
  3. Modify ProfileList so that it reads C:\NewUsers
    (HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList)
  4. Create a new user account then log on under it.
  5. Report the result here. (Lots of posters regrettably skip this step . . .)
Step 3 has no effect on existing accounts. It is therefore risk-free and can easily be reversed.

If this method works then you will have two profile folders, one for pre-existing accounts, one for newly created accounts. If it does not work then I would go for a destructive Factory Restore.

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Solution did not work so I went with factory restore and am downloading updates now. Thanks for your help, though, It gave me some lines of attack that I didn't know about before.

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Thanks for the feedback. It tells me that the problem is not in any way related to folder permissions. It must be something in the registry. This is a persistent Windows 7 problem that Microsoft does not seem capable or willing to resolve even though it has been around for years. Perhaps Windows 8 will get around it.

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