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UsbHub3.sys driver crash with USBIP

I've been working with a USBIP driver for Windows 10 22H2. It's been performing well so far, however I get a BSOD occasionally after enumerating a new device.

The BSOD occurs when UsbHub3.sys attempts to get all the device descriptors from the USB device. The USBIP driver provides everything as required by UDE, however I get a BSOD with this trace:

STACK_TEXT:  
fffff185`e75774c0 fffff802`369b5019     : 00000000`00000000 00000000`00000000 00000000`00000000 01000000`00100000 : nt!ExFreeHeapPool+0x76c
fffff185`e75775a0 fffff802`391b5b0d     : 00000000`ffffffff 00000000`00000001 00000000`25102538 00000000`00000000 : nt!ExFreePool+0x9
fffff185`e75775d0 fffff802`391b40cb     : 00000000`00000000 fffff185`e7577680 00000000`00000004 00000000`00000000 : Wdf01000!FxRegKey::`scalar deleting destructor'+0x8d
fffff185`e7577610 fffff802`391b2a46     : ffffce83`8ab19d00 fffff802`391ba67a 00000000`c0000034 0000317c`7305c3e8 : Wdf01000!FxObject::SelfDestruct+0x1b [minkernel\wdf\framework\shared\inc\private\common\fxobject.hpp @ 453] 
fffff185`e7577640 fffff802`391b5f0d     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000001 : Wdf01000!FxObject::Release+0x106 [minkernel\wdf\framework\shared\inc\private\common\fxobject.hpp @ 884] 
fffff185`e7577690 fffff802`391b3c08     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : Wdf01000!FxObject::DeleteObject+0x19d [minkernel\wdf\framework\shared\object\fxobjectstatemachine.cpp @ 124] 
fffff185`e7577710 fffff802`3ca2e55e     : 00000000`00000000 ffffce83`8cfa7d10 00000000`00000000 00000000`00000000 : Wdf01000!imp_WdfRegistryClose+0x78 [minkernel\wdf\framework\shared\support\fxregistryapi.cpp @ 327] 
fffff185`e7577760 fffff802`3ca2c708     : ffffce83`8d3e9ce4 00000000`00000fa0 ffffce83`8d3e9718 00000000`0000afd1 : UsbHub3!HUBREG_QueryUsbflagsValuesForDevice+0xb4e
fffff185`e7577920 fffff802`3c9ce9e0     : 00000000`00000000 ffffce83`8efbc110 ffffce83`8d3e9718 00000000`ffffffff : UsbHub3!HUBMISC_QueryAndCacheRegistryValuesForDevice+0x54
fffff185`e7577990 fffff802`3c9ba737     : ffffce83`00000000 00000000`0000afd1 fffff185`00000000 01000000`00100000 : UsbHub3!HUBDSM_QueryingRegistryValuesForAlternateDeviceEnumeration+0x10
fffff185`e75779c0 fffff802`3c9baecf     : 00000000`00000000 fffff185`e7577aa0 fffff802`00000fa0 fffff802`3ca16b80 : UsbHub3!HUBSM_ExecuteEntryFunctionsAndPushPopStateMachinesForCurrentState+0x87
fffff185`e7577a60 fffff802`3c7fa770     : ffffce83`8efbc110 fffff802`3c9baeb0 ffffce83`8ab21b60 fffff802`3c9baeb0 : UsbHub3!HUBSM_EvtSmWorkItem+0x1f
fffff185`e7577aa0 fffff802`3c7fa6f9     : ffffce83`8e6c4f00 ffffce83`8ab21b60 00000000`00000000 fffff802`3c7fa6f0 : ucx01000!Controller_ForwardProgressWorkItemCallback+0x60
fffff185`e7577ad0 fffff802`36207d53     : 00000000`00000000 00000000`00000000 00000000`00000000 fffff802`3bcd5440 : ucx01000!Controller_ForwardProgressWorkItemWdmCallback+0x9
fffff185`e7577b00 fffff802`362bdef5     : ffffce83`8aac8040 ffffce83`8aac8040 fffff802`36207cc0 ffffce83`00000000 : nt!IopProcessWorkItem+0x93
fffff185`e7577b70 fffff802`36255485     : ffffce83`8aac8040 00000000`00000080 ffffce83`84c69080 000fa005`b8bb3dfe : nt!ExpWorkerThread+0x105
fffff185`e7577c10 fffff802`36402d48     : ffff9601`daba0180 ffffce83`8aac8040 fffff802`36255430 00000000`00000000 : nt!PspSystemThreadStartup+0x55
fffff185`e7577c60 00000000`00000000     : fffff185`e7578000 fffff185`e7572000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x28


SYMBOL_NAME:  UsbHub3!HUBREG_QueryUsbflagsValuesForDevice+b4e

MODULE_NAME: UsbHub3

IMAGE_NAME:  UsbHub3.sys

IMAGE_VERSION:  10.0.19041.1202

STACK_COMMAND:  .cxr 0xfffff185e7576ac0 ; kb

BUCKET_ID_FUNC_OFFSET:  b4e

FAILURE_BUCKET_ID:  AV_UsbHub3!HUBREG_QueryUsbflagsValuesForDevice

OS_VERSION:  10.0.19041.1

BUILDLAB_STR:  vb_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {9865597a-443d-22dc-6f2b-3f61bcf3e013}

Followup:     MachineOwner
---------

Do you know if I am missing any required info or handling anything incorrectly? The USBIP driver is this one:

Hi and thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today.

I understand the issue you have, there is nothing to worry I am here to help, upon analyzing and checking the DMP files, the error you have is UsbHub3.sys, this usually occurs when the USB driver is not compatible with the system or there is a misconfiguration, for us to fix the issue, kindly follow the steps below:

Method 1. Disable power management of the USB hub

-Press the Windows key + X
-Go to Device Manager
-Expand the Universal Serial Bus Controller
-Look for USB 3.0 or USB Root Hub or a similar name
-Right-click > Click Power Management
-Uncheck "Allow the computer to turn off this device to save power"


Method 2. Do clean boot:
A “clean boot” starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program.

- In the search box on the taskbar, type msconfig and select System Configuration from the results.

- On the Services tab of System Configuration, select Hide all Microsoft services, and then select Disable all.

- On the Startup tab of System Configuration, select Open Task Manager.

- Under Startup in Task Manager, for each startup item, select the item and then select Disable.

- Close Task Manager.

- On the Startup tab of System Configuration, select OK. When you restart the computer, it's in a clean boot environment.

troubleshooting reference: https://support.microsoft.com/en-us/help/929135...



Let me know how it goes and I hope that helps.

Bernard

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Hi Bernard,

I've just tried both of your methods, unfortunately neither disabling power management or running with a clean boot fixed the issue.

Do you know if there are any UDE-specific issues I might be facing?

Cheers,

Nathan

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Hi, technically the UDE has a factor with this particular BSOD issue you have, just to confirm have you tried to update the BIOS or chipset of the PC?

As one of the problems as well is getting incompatibility issues with other components.

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Hi, the BIOS on the motherboard of this PC is the latest available, currently running on a Ryzen 5800x, B550 chipset.

I have tested on other computers with different chipsets (i7 7700K) and have seen the same issue on them.

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Hi, thank you for your detailed reply, and I do apologize it didn't work on your end, but there is nothing to worry other advisors can take a look at it and will share some other ways that can fix the issue.

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Hi Nathan,
My name is Igor, it's a pleasure for me to help others and I'll do all my best to help you.

Unfortunately, this driver information says: Is not ready for production use, can cause BSOD. So please pull the request at driver's page at GitHub so this bug could be fixed.
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Question Info

Last updated March 28, 2024 Views 2,833 Applies to: