USB WINDOWS 10 AND WINDOWS 11 BUG - 18-DEC-2023

Hello team.

I have tried everything to detect my mouse RIVAL 3 WIRELESS Steelseries. I mean my 3 mouses and no of them is working!

Yesterday was working ok. Today stop completely.

- I uninstall all drivers usb/Bluetooth and install again.

- No windows updates, also I did not see windows for the last 2 weeks or so.

- Battery are brand new

- tried in 2 brand new PCs and my personal PC

- No sign of life nothing

- I put the USB, see the Rival but does not flash any light.

- GG software does not detect it either

- Tested in Windows 11 also, no mouse

- updated to the latest drivers in the official webpage ACER!

There are 2 options here:

1. Microsoft Windows BUG somehow

2. Mouse is gone! See below I asked assistance for my laptop in the forum and not hope. https://community.acer.com/en/discussion/696939/nitro-5-does-not-recognize-mouse-wireless/p1?new=1

Any update recently that impact USB/Drivers or something similar?!

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Replies (1)

Kyo - MSFT

Hi Luiz Canguini,

Welcome to Microsoft Community.

If the device has not had any recent system updates, the remaining possibilities point to the driver (e.g. driver compatibility conflict or misconfigured driver parameters) or the hardware itself.

Would you mind sharing more information about this issue with us?

Are the 3 PCs you have tested the same model devices?
Which version of Windows (including OS Build information) are these PC devices running?
What version of Windows am I running? - Windows Client Management | Microsoft Learn
Are there driver updates in the update history on your devices?
Are there any devices in an abnormal state in the Device Manager?
Open Device Manager - Microsoft Support
Are there event logs in Event Viewer that may be related to the phenomenon?
Event Viewer | Microsoft Learn
Does the phenomenon persist in Safe Mode or Clean Boot?
Start your PC in safe mode in Windows - Microsoft Support
Clean Boot starts Windows with a minimal set of drivers and startup programs. It can be used to determine whether a background service or program is interfering or causing a problem.
These steps of "clean boot" might look complicated at first glance. However, to avoid any trouble for you, please follow them in order and step-by-step.
Please be careful not to disable any services related to security credentials or security authentication, such as TPM, Security, Credential.

If I misunderstand your situation, feel free to correct me and share the information.

Best Regards,

Kyo - MSFT | Microsoft Community Technical Support

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Question Info

Last updated March 18, 2024 Views 127 Applies to:

USB WINDOWS 10 AND WINDOWS 11 BUG - 18-DEC-2023

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