USB mic not working

I recently bought a new microphone. (TONOR USB Microphone kit Q9). When using it it will work for a while until tabbing out or updating the mic in someway which will cause it to stop working and when looking at the volume it will be fixed at a point. I've used troubleshooting and seen if there is updated drivers none of these have managed to improve it.

I've used other USB microphones just fine and have had no problems so its specific to this one microphone somehow

Id really appreciate help as I've been stressing for a while about fixing it.

Hi OP. I'm Greg, an installation specialist, 10 year Windows MVP, and Volunteer Moderator here to help you.

I will give you all possible fixes to try in sequence. Even if you've already tried one I'd do it in this order as one step may affect the next.

Please run the Recording Sound troubleshooter at Start button > Settings>Update & Security>Troubleshoot.

Try these fixes next:
https://www.windowscentral.com/setting-your-hea...
https://win10faq.com/fix-microphone-settings/
https://www.howtogeek.com/395296/fix-my-microph...
http://maxedtech.com/fix-microphone-not-working...
https://www.makeuseof.com/tag/fix-microphone-pr...

Some report that what worked is turning off Fast Startup at Settings > System > Power & Sleep > Additional Power Settings > Choose what Power buttons do > Change Settings Currently Unavailable > uncheck the box for Fast Startup, Save Settings. Restart and then disable Hibernate file to clear it, restart PC again and enable Hibernate again: https://www.groovypost.com/howto/enable-hiberna...

Right click the volume icon in System Tray at right end of task bar, open Recording Devices, see if the microphone is listed, set it as Default device.

Type Microphone in Start Search, open Set up Microphone, scroll down to Microphone and choose Get started to set it up.

Try rolling back the sound controller drivers in Device Manager reached by right clicking the Start Menu. Choose Sound controller device, then Driver tab, then Roll back if available.

Update the Sound drivers from the PC's Support Downloads web page. While there make sure you also have the latest Chipset, Display, Network, USB and all other drivers, comparing with the version presently installed in Device Manager.

If no newer driver then uninstall the ones presently installed in Device Manager, reached by right clicking the Start Button. Restart PC to reinstall.

When did this behavior begin? If you have an idea you might be able to System Restore back to a point before it began: http://home.bt.com/tech-gadgets/computing/how-t...

It's possible this was caused by a Windows Update so if nothing above works, go to Settings>Update & Security>Windows Update, check the Installed Updates list for Updates that might have been just installed, try uninstalling them using the Uninstall button present there. Then hide the Updates using the Hide Updates tool downloaded from here: http://download.microsoft.com/download/f/2/2/f2...


If this was caused by a Version update (which you can confirm at Settings > System > About) then for ten days you can roll back Version in Settings>Update & Security>Recovery and hide it until it matures using the Hide Updates Tool downloaded from here: http://download.microsoft.com/download/f/2/2/f2...

If there are other performance problems then go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: http://answers.microsoft.com/en-us/windows/wiki...

Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files, and also Step 16 to test a new Local Admin account. Then continue with the other steps to go over your install most thoroughly.

Others are fixing USB mic and headset issues with Step 16 to test a new Local Admin account, because the account is corrupted and this is the only fix.

If nothing else helps then run a Repair Install by installing the Media Creation Tool and choosing from it to Upgrade Now. This solves many problems and will also bring it up to the latest version which you need anyway and by the most stable method. http://windows.microsoft.com/en-us/windows-10/m...

Remember also that any hardware comes with a one year repair, support and replacement warranty so you can contact their Support to learn of any known issue fixes and get further help.


I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

______________________________________________
Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.
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I know this may sound silly but i cannot find the PC's Support Downloads website. other than that I'm fairly certain I've done the large majority of the stuff you have referenced and told me. Other than step 16. And due to the behaviour beginning nearly straight after i actually got the microphone there is no way I can roll back and I wouldn't know which windows update caused these issues. In the case of the drivers i made sure I updated radeon software so I'm fairly certain my CPU and GPU are updated. Also I'm pretty sure that the microphone itself is functional in terms of hardware as issues only occur when i do stuff with software. 

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Find the PC's make and model on the sticker attached to it, or by typing System Info into Start Search, locate System Model. Especially make sure you have the latest Sound, Display, BIOS/UEFI firmware, and all other drivers.

The most basic thing we need to learn to maintain a PC is how to keep the latest manufacturer's drivers current. Windows Update drivers are never enough.

I found the Tonor microphone Support site and it confirms free tech Support is included. I'd get their help as it's likely a known issue by now.

Keep me posted on your progress as I will be here to help until the case is resolved.
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Hi 

 When looking around at the drivers i looked at the microphones properties on device manager properly. When going to events it says "device not migrated". Many people say that this is cause of the drivers but i cannot find any more updated drivers. I've contacted Tonor support they are in the process of helping but i wanted to check what this means and if its something with an easy fix

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Here are the known Device not migrated fixes:
https://borncity.com/win/2017/03/15/windows-10-...
https://windows10skill.com/device-not-migrated-...
https://www.thewindowsclub.com/device-not-migra...
https://www.devicetricks.com/device-not-migrate...

In some cases you can resolve this issue by following these steps from MS Support:

Remove the USB device from Control Panel > Devices and Printers
From an elevated Command Prompt type the following and hit Enter:

Net stop DsmSvc
You might see the following message: “The Device Setup Manager service is not started.” This message is expected if the service has already been stopped

Type the following and hit Enter: Net Start DsmSvc

Plug in the USB device and check if it shows with the correct icon
If the steps above fail to resolve the issue, then follow these steps:
Remove the USB device from Control Panel > Devices and Printers
From an elevated Command Prompt type the following commands and hit Enter after each one of them:

Net stop DsmSvc
(You might see the following message: “The Device Setup Manager service is not started.” This message is expected if the service has already been stopped)

Pushd %programdata%\Microsoft\Windows\DeviceMetadataCache\dmrccache\en-US

Rd f4e323bf-0f31-42b6-9ad6-5d5382d3fa83 /s /q

(Rd will fail if you do not have that folder. The PushD and Rd commands are only necessary if the simpler Net Stop and Start commands don't resolve the issue.)

Net Start DsmSvc

Plug in the USB device and check if it shows with the correct icon.

There is another way this behavior can be resolved. If a device is 'upgraded' from one version to the next version, the metadata will be rebuilt and the expected icon will return.

(Courtesy Paul Seymour MSFT)
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Sorry none of these are helping the microphone still doesn't work. I've updated the bios, audio and chipset drivers. I've tried the Dsm trick and the PushD (Rd wouldn't work) and still no progress. However i did plug it into my brothers laptop and its fully functional without the device not migrated message. I've also found that all of my USB composite device (USB controller) have the same device not migrated issue.

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"I've also found that all of my USB composite device (USB controller) have the same device not migrated issue."

Then that's the problem. Have you upgraded your chipset and all USB drivers from PC or motherboard maker's Support Downloads web page.

Uninstall all USB drivers in Device Manager, restart PC to reinstall them.

To effect the restart, since USB driver removal may disable keyboard and mouse, program the power button first to Shut down the PC at Settings > System > Power & Sleep > Additional Power Settings > Choose what Power buttons do
_________________

Windows MVP 2010-20

Over 100,000 helped in forums in 10 years
I do not quit for those who are polite and cooperative.
I will walk you through any steps and will not let you fail.

1 person was helped by this reply

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Last updated September 16, 2020 Views 2,913 Applies to: