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USB keyboard not recognized on all ports - How to fix without reinstalling fresh copy of Windows 10

When I connect my USB keyboard, the keyboard isn't recognised (on all ports). (screenshot)

Most probably this is due to some recent Windows 10 Update (There was a previously reported issue for KB4074588 update that causes permission denied on port mapping).

My USB keyboard is fully functional as it's working with no problems on other computers. Also I tried, on my computer, different USB keyboards and they aren't working (except one old keyboard) and some USB mouses (except one old mouse) are the same not working.

My computer (Notebook) having the issue is HP EliteBook 8440p. 

My current OS version is Windows 10 Enterprise 64-bit 17134.556.

I've tried these solution suggestions (none works):
  • Uninstalled all USB keyboard related drivers and restarted computer many times. (screenshot)
  • Made sure that drivers files on both my computer and other computers (where USB keyboards work normally) are identical.
    • All files of input.inf_amd64_d6b10f5fa055a5cd and keyboard.inf_amd64_e085085e52ff47cffolders in C:\Windows\System32\DriverStore\FileRepository are identical.
  • Tried to update drivers from device manager manually using input.inf_amd64_d6b10f5fa055a5cdand keyboard.inf_amd64_e085085e52ff47cf folders grabbed from other computers (where USB keyboards work normally). But I get The folder you specified doesn't contain a compatible software driver for your device.... (screenshot)
  • Tried reinstalling all official drivers for my computer. I have the latest version of Chipset driver is installed. (screenshot)
  • Disabled all Power Management on all USB hubs and input devices. I have made sure that USB selective suspend setting is Disabled both On battery and Plugged in. And that Power management is disabled (by unticking the Allow the computer to turn off this device to save power) on all related devices (USB Hubs and USB input devices). (screenshot)
  • System Restore. Unfortunately I don't have a System Restore image for my OS before the issue.
  • Uninstalling recent OS updates. I have uninstalled all recent OS updates that I can uninstall and the issue still exists.
    • I've tried dism /online /remove-package /packagename:Package_for_RollupFix~31bf3856ad364e35~amd64~~16299.248.1.17 command to uninstall KB4074588 update, but I get error 0x800f0805 The specified package is not valid Windows package. (screenshot)
  • Updating to the most recent updates.
  • Tried Keyboard Troubleshoot, but it gives me No changes or updates were necessary. (screenshot)

I need to solve this issue without reinstalling a fresh copy of Windows 10.

Hi omareg941,
I am Vijay, an Independent Advisor. I am here to work with you on this problem.

1. Run Keyboard Troubleshooter
Type Troubleshoot in Windows Start Search box > Click Troubleshoot > Scroll down and click Keyboard > Run the troubleshooter > Follow onscreen directions

2. I would recommend that you perform a Windows 10 repair upgrade. Repair upgrade fixes all Windows errors and retains all files, applications and settings. (You will not lose any data while backup is a good idea) Below is a good guide to perform repair upgrade

https://www.tenforums.com/tutorials/16397-repai...

Do let me know if you require any further help on this. Will be glad to help you.

Disclaimer - This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
Sincerely yours,
Vijay A. Verma @ https://excelbianalytics.com

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Question Info

Last updated May 18, 2024 Views 31,625 Applies to: