USB HID device issue after September 10, 2019—KB4515384 (OS Build 18362.356) windows update

Hello,

After the USB HID device issue after September 10, 2019—KB4515384 (OS Build 18362.356) windows update, my HID device is no more recognized. It is listed by the usbview.exe application but the application I use to manage this device cannot see it.

 

I also notice that in the Device Manager a libusb-win32-devices item containing my device is now listed:

Does anyone have the same kind of issue?

 

Question Info


Last updated September 16, 2019 Views 1,145 Applies to:
Hello! I am an Independent Advisor, I would love to help you out!

The first thing I would recommend is to try to rollback the windows update and see if that is really what is causing the problem. To do that you can:

Start > Settings and click on Update & Security.

Click the Recovery link on the left and then click on Get started under 'Go back to the previous version of Windows 10.'

If the issue is resolved after rolling back then I would then suggest to submit feedback to Microsoft by pressing the windows key + f and filling out all information.

Hope this helps!

1 person was helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

 I checked on another computer that has not been updated since one week. On this computer, my HID devices do not appear under the libusb-win32 devices item in the Device Manager but under Human Interface Devices. It seems that the issue is linked to the libusb-win32 which has been installed september 10 on my computer. Unfortunately, I cannot find a way to remove that update.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

This driver update seems to be causing problems with my barcode reader 3nstar SC205. I did not find a way to remove the updated driver. I tried de rollback driver option and it worked for a few hours until it updated again.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

It seems that the problem is related to Vendor ID and Product ID of the USB HID Device. After changing the Vendor ID and Product ID of my USB HID Device, to registered, the device was successfully recognized and work as it should be.

1 person was helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I am using Tom Tom Go 620.

Updates are pending.

When connecting device by USB cord to update, the laptop says "your device is not recognized"

What to do now???

A big question for me.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.