USB Headphones stop working randomly and sound bar becomes laggy (not responding)

Good Day Franciscopmribeiro,

My name is Carlo, I am also using Windows 10 and a community member like you.
let us work together to sort this out.

Here's the steps you can try.

-Press Windows key + X
-Go to Settings
-Click Update and Security
-Click Troubleshooter then Additional troubleshooter.
-Look for Playing Audio and run the troubleshooter.

-Press Windows key + X
-Go to Device Manager
-Expand the Sound and Video Game Controllers
-Look for Audio driver that was installed
-Right click and Update
-Look for "Browse my computer for driver
-Let me pick drivers available drivers
-Choose an old driver and use it.

Connect the USB Headset and proceed with these steps.

-Go to Control Panel
-In Control Panel, select Large icons from the View by drop down menu.
-Select Sound.
-Select the Playback tab
-Right click the USB Headset and click Enable.
-Right-click it again and select Set as Default Device.
-Right click USB Headset and click Properties.
-Click the Levels tab, then drag the volume slider towards the largest value.
-Click on Advance Tab
-Uncheck the box to "Allow Application to take exclusive controls on this device"
-Click OK.

Restart your computer and test the audio.

If issue persist, let's download the updated driver
What is the exact model of your computer?

To check the system model proceed with these steps.
-Press Windows key + R
-Type msinfo32 and hit enter.
-Look for the System Model and manufacturer and post it here.

I hope the information above helps. Please let me know how it goes.
Have a wonderful day ahead and stay safe.


Sincerely,
Carlo T.

Hi Carlo, thanks for taking the time to help me!

Step one didn't produce any errors to correct.

I can't do step two because my headset produced three audio profiles and i'm not sure I can update the drivers clicking either one of them.

I tried step three but when I moved the volume slider the window froze and became unresponsive.

I'm restarting my PC with basically only the -Uncheck the box to "Allow Application to take exclusive controls on this device"

About the system model, it doesn't say anything because it's a built PC. I bought the parts and assembled it.

Isn't there a way to look at system logs when this happens?

Good Day Franciscopmribeiro,

I appreciate your time getting back to this thread, please proceed with the steps below.

-Press Windows key + X
-Go to Device Manager
-Expand the Sound and Video Game Controllers
-Look for Nvidia High Definition Audio and Realterk High Definition Audio was
-Right click and Uninstall them both

Once uninstalled go to this link below and download and install the driver.

https://dlcdnets.asus.com/pub/ASUS/mb/01AUDIO/D...

Once downloaded and installed restart your computer and check the audio.


Have a wonderful day ahead and stay safe.


Sincerely,
Carlo T.
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Hey, I have a two year-old Asus VivoBook Max w/ AMD Athlon A6 (3 processors) with Windows 10 Home 2 64bit. Since about three weeks ago, My headphones ( not USB; utilizing Audio Jack ) work fine when changing volume, balance, or messing with equalizer. Plays music fine, if it is on my system. But, when I am online, sound is intermittent. This is the only problem I have had with this little cruncher. Any ideas?

BK

Sadly it didn't work Carlo.

I thought it did for a while but it just got back now all of a sudden. Do you have any more ideas? And Nvidea High definition audio driver reappeared.