Update KB5049981 on WIN10 and KB5050021 causes problem on usbdevice USB2.0 Scanner - This device cannot start. (Code 10)

Hello,

unfortunatly update KB5049981 on WIN10 and update KB5050021 on WIN11 updates the drivers:

  • SecureUSBVideo.dll

  • usbvideo.sys

As a result my USB2.0 Scanner device stopped working with error code This device cannot start. (Code 10)

Only solution to get my device running again is uninstalling the update or reverting the 2 files above.

But this is no long term solution as error could occur again with next update.

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I would appreciate your help.

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Hello, Orderbob

Welcome to Microsoft Community.

You should report this issue to Microsoft developers. This can help them become aware of the problem and potentially release a fix in future updates:

How to send feedback to Microsoft with the Feedback Hub app - Microsoft Support

Pausing updates can be a temporary solution to prevent the issue from recurring while you seek a more permanent fix. 

How to pause updates in Windows - Microsoft Support

Yuhao L

Microsoft Community Technical Support

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Hello Yuhao,

thanks for your help. Feedback over Feedback Hub is sent.

Will keep you updated.

Best regards,

Orderbob

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OK. I hope everything will go well.

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Hello Yuhao,

Update: KB5050081 (WIN 10 22H2), KB5050094 (WIN 11) fixes this issue, but it's preview only. Do you know how long it takes to become "standard" update? Would need this update also for WIN10 21H2.

Best regards,

Orderbob

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The preview update eventually turns into a regular update based on what the dev team decides and the test results. It’s not something that Microsoft support or agents can predict. If you’re looking for that update, it’s a good idea to keep checking Windows Update regularly.

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I don't know if this will help, but if you google the KB# for each of those updates and scroll to the bottom, there's a tab for "Catalog" that will take you to the Microsoft Update catalog downloads for each .msu file:

Windows 10 22H2 - (KB5050081, Details)

Windows 11 23H2 - (KB5050092, Details)

Windows 11 24H2 - (KB5050094, Details)

Oddly, not every KB article page has specific instructions on how to install the .msu update package if you download it from the Catalog link. The page for KB5050094 does, however, and I'll paste it here:

Updating Windows PC

To apply this update to a running Windows PC, run the following command from an elevated Command Prompt:

DISM /Online /Add-Package /PackagePath:c:\packages\Windows11.0-KB5050094-x64.msu

Or, run the following command from an elevated Windows PowerShell prompt:

Add-WindowsPackage -Online -PackagePath "c:\packages\Windows11.0-KB5050094​​​​​​​-x64.msu"

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Question Info


Last updated April 18, 2025 Views 1,004 Applies to: