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Update KB5049981 caused Video playback issues

Update KB5049981 installed today on my computer, and afterwards we could not play any videos, whether it was from youtube, or locally, including Premiere Pro. The videos would just load and if they would play it was for a brief second and was very stuttery. Tried updating the graphics driver and there was no change. Uninstalled the update, and videos went back to playing normally.

Hi, good day! I'm John Dev a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, rest assured, I'm going to do my best to help you.

I recommend reporting the issue via Feedback Hub app to notify Microsoft.
https://support.microsoft.com/en-us/windows/sen...

After uninstalling the problematic update, please try to Pause updates for 1-2 weeks or run the “Show or Hide Updates” troubleshooter to hide the problematic update. Window Update won’t install hidden drivers or updates. Run the troubleshooter then please try to hide KB5049981 update that will show in the list. You may try restarting your pc if it helps.
http://download.microsoft.com/download/F/2/2/F2...

Kindly let me know if this helps or if you have any further concerns by clicking the "Reply" button at the end of my response. I will appreciate it.

Kind regards,

John DeV
Independent Advisor
I hope you can respond to me within two days, I would appreciate it. This will allow me to see and be notified of your response.

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Question Info

Last updated April 22, 2025 Views 372 Applies to: