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Unspecified error when opening explorer

Whenever I attempt to open the file explorer either by hitting windows+e or clicking directly on the file explorer icon on the taskbar, a dialog window is displayed indicating an Unspecified error occurred (see screenshot below). This error however doesn't occur if I right-click on the folder icon on the task bar and select a frequent folder/file. Any assistance resolving this issue would be appreciated.

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Hi,

I will be glad to help you with the issue you have with the computer.

I suggest you to follow the below methods to troubleshoot:

Method 1: Perform a sfc scan on the computer to check if there are any corruptions on the computer. Please follow the below link to perform a sfc scan on the computer.

https://support.microsoft.com/en-us/kb/929833

If that doesn't help, perform Method 2.

Method 2:  Create a new user account on the computer and check. Please follow the below link to know how to create a new user account.

http://windows.microsoft.com/en-us/windows/create-user-account#create-user-account=windows-8

Note: The link is for Windows 8.1 but also works for Windows 10.

Hope this information is helpful. Please reply in case you have any further issues, I will be glad to help you.

Thank you.

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Method 1 indicated that there were no corrupt or missing files.

Method 2 allowed me to open the file explorer directly under that user.

Thanks,

Adrien

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Question Info

Last updated April 19, 2025 Views 3,957 Applies to: