Unknown software exception

After loading Windows 10 update to a new DELL Inspiron 15, I receive the following error, "The exception unknown software exception (0xc06d0073) in the application at location 0x0000000074630882."  What does this mean and how can I address it?  It is confusing that the error message does not indicate "what" application generated it and "what" application encountered the exception.
Answer
Answer

Hello Stan,

There can be several reasons why you encounter this type of error. It may be due to a corrupted .NET Framework installation, a corrupted device driver or a third-party software conflicts. To resolve this, we suggest that you follow these methods below:

Method 1: Perform clean boot.

Clean boot will help us isolate if there is a conflict with a third-party software. Follow the troubleshooting steps in this article to start the process.

If the issue still persists, proceed to the next step.

Method 2: Run SFC scan and DISM.

Running System file check scan will help us check if there are any file corruptions and fix it automatically with the correct version possible and DISM will have to be run if there are still errors that needs to be fix. Follow the steps provided by ZigZag3143 in this Forum Article, to perform these steps.

Keep us in the loop with the result.   

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Last updated April 7, 2024 Views 631 Applies to: