Hello all,
These are brand new HP computers and all of the sudden at least 2 of them frozen and required a restart to be able to work again. Based on the below info what can be wrong and what steps are needed?
Checked the event viewer and there's an entry about the problem:
Log
Name: System
Source:
Microsoft-Windows-WER-SystemErrorReporting
Date:
3/8/2018 7:26:18 AM
Event
ID: 1001
Task
Category: None
Level:
Error
Keywords:
Classic
User:
N/A
Computer:
xxxxxxx (name removed by purpose)
Description:
The
computer has rebooted from a bugcheck. The bugcheck was: 0x00000119 (0x00000001, 0x0034ab39, 0x0034ab3b, 0x0034ab3a). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 030818-4446-01.
Did a quick check on the minidump (not the memory.dmp) and the analyzer I have at hand points to watchdog.sys
Here is the Blue Screen extraction:
A problem has been detected and Windows has been shut down to prevent damage to your computer.
The problem seems to be caused by the following file: watchdog.sys
If this is the first time you've seen this stop error screen,
restart your computer. If this screen appears again, follow
these steps:
Check to make sure any new hardware or software is properly installed.
If this is a new installation, ask your hardware or software manufacturer
for any Windows updates you might need.
If problems continue, disable or remove any newly installed hardware
or software. Disable BIOS memory options such as caching or shadowing.
If you need to use safe mode to remove or disable components, restart
your computer, press F8 to select Advanced Startup Options, and then
select Safe Mode.
