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unexpected kernel mode trap bsod windows 11

https://drive.google.com/file/d/14lGgw7LEa413fH-oNY52Q86Y5DSWNt3j/view?usp=sharing

playing a game while it happened.
minidump file attached

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Hi, I'm Thileep K, and I'd be happy to assist you!

The minidump file reference ntkrnlmp.exe, a core Windows component, but don’t point to a specific driver. This usually means another driver or hardware issue is causing the crashes. Do you have any additional minidump files for further analysis?

To identify the problematic driver, you can enable Driver Verifier by following the steps in this guide:
https://answers.microsoft.com/thread/f5cb4faf-5...

If Windows Fails to Boot with Driver Verifier Enabled
Step 1: Start your PC, and as soon as you see the spinning dots, press and hold the Power Button for 5-10 seconds to force a shutdown.
Step 2: Repeat this process twice. On the third startup, Windows should enter Recovery Mode.
Step 3: Navigate to Troubleshoot → Advanced Options → Startup Settings, then click Restart.
Step 4: After the restart, press 4 to enter Safe Mode.
Step 5: Open Command Prompt (Admin) and run the following commands to disable Driver Verifier: 

 
verifier /reset  
verifier /bootmode resetonbootfail


Restart your PC.
Let me know if you need further assistance!

Best,
Thileep K

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https://drive.google.com/file/d/1Y8bV0a7WZg8k3ot5Imf0OpPhO42X-RtC/view?usp=sharing

here is another bsod minidump file that occurred earlier today to my pc

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https://drive.google.com/file/d/1Y8bV0a7WZg8k3ot5Imf0OpPhO42X-RtC/view?usp=sharing

here is another bsod minidump file that occurred earlier today to my pc

By analyzing all files, the crashes appear to be linked to multiple components such as, dxgmms2.sys related to DirectX Graphics (GPU Driver), winnat.sys possibly related to network activity and L1C63x64.sys – Atheros (Qualcomm) Ethernet driver, which may be causing network-related crashes.

1. I recommend using a DDU tool to completely reinstall your graphics drivers and see if that helps. You can use Display Driver Uninstaller (DDU), which is available here: https://www.guru3d.com/files-details/display-driver-uninstaller-download.html -------------------------------------------------------------------------------------------- Standard Disclaimer: This is a third-party website that appears to provide accurate and safe information. However, be cautious of any ads that may promote Potentially Unwanted Products (PUPs). Always research any software before downloading and installing it.

2. Run DISM and SFC scans

> Press Win + S, type Command Prompt in the search bar.
> Right-click on Command Prompt and select Run as administrator.
> Click Yes if prompted by User Account Control (UAC).
In the Command Prompt window, enter the following command and press Enter:

DISM /Online /Cleanup-Image /RestoreHealth

Wait for the process to finish, which may take some time depending on the level of corruption and your system's performance. After DISM completes, type the following command and press Enter:

sfc /scannow

Allow the SFC scan to run. Once it finishes, you will receive a message indicating whether any integrity violations were found and if they were repaired. Be sure to restart your computer afterward.

3. Visit your computer or motherboard manufacturer's website to update your network and chipset drivers.


Let me know if you need further assistance!

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Last updated April 16, 2025 Views 212 Applies to: