Unexpected Bluescreen

My pc is getting bsod is getting a lot of bsods, it is happening from last hour whenever I try to start docker. But I am using docker from a long time and my pc was working fine, and I have not changed anything settings in the docker.

Version-23H2

Build-22631.3593

I ran common troubleshooting steps mentioned below with no success.

-Disabling unwanted windows features.

-Turning windows hypervisor off and on.

-Running DISM scan health and RestoreHealth commands.

-Running Scan Scan(no error found).

Minidump files

Edit:

Now, it started crashing randomly without any reason.

I removed all the graphics and audio driver using DDU. Reinstalled them from OEM site. For now, the issue seems to be solved, I will observe the machine for some time.

Answer
Answer
My name is Jonathan Deives. I'm an Independent Advisor and I will be happy to help you today.

The minidump files indicates that the cause of the BSOD is "dxgmms2.sys " which is an graphic card driver.

Use the DDU tool to uninstall the current video card driver and download an older driver, before the last one was released.

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Question Info


Last updated November 12, 2024 Views 64 Applies to: