UNDOING CHANGES MADE TO YOUR COMPUTER

Hi, RachelChardo

My name is Jeffrey and I am an Independent Advisor. I would be happy to help you today.

If you have problems updating Windows, follow these steps:

If you have a third-party antivirus, you must disable or uninstall it.

Try reset Windows update components:

Right click on the start button and select Powershell (admin) or Command Prompt (admin)

Write the next hit enter after each line.

net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
Ren C:\Windows\System32\catroot2 Catroot2.old
net start wuauserv
net start cryptSvc
net start bits
net start msiserver

Restart and try again.

You can also download the Windows Error Solver:

https://support.microsoft.com/en-us/help/10164/...

https://aka.ms/wudiag

You can do it manually by downloading the Windows ISO. This also applies to version 1909.

When updating with the ISO, disconnect the Internet.

https://www.microsoft.com/en-us/software-downlo...

https://answers.microsoft.com/en-us/windows/for...

Hello

I can not access the computer at all.. just keeps going in the loop.

unable to access the start button

can not download anything due to stuck in the loop

HELP! laptop is not even a year old!

Try entering Safe Mode to repair

Press and hold the power button for 5 to 10 seconds to perform a complete shutdown

Do this three or more times.

If this does not work try the other way: force power off, press and hold the power switch for twenty seconds, then wait for ten and restart

Windows will start in the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt

Go to Troubleshoot - Advanced options - Reset this PC

Then you will have 3 options:

Keep my files and applications
Keep my files
Not save anything
Select the option that suits your needs and click Reset

If after executing these steps you still cannot log in, you can create a Windows USB to repair it.

I recommend you look for another computer to create a USB and repair Windows

https://www.microsoft.com/en-us/software-downlo...

Check this link to recover your files when repairing Windows

https://www.backup-utility.com/windows-10/reins...

https://www.tenforums.com/tutorials/16397-repai...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.