Dear all,
Hope this finds you all well here.
I'm unable to use Windows Remote Assistance (msra /offerra) since I started to use Windows 10 Version 21H2 on domain joined computer. It says "Your offer to help could not be sent."
And I can see error in Event log. "There was a problem interacting with COM object 833E4010-AFF7-4AC3-AAC2-9F24C1457BCE. An outdated version might be installed, or the component might not be installed at all. "
I'm sure there is no restriction from Windows Firewall, and my colleagues can use msra /offerra remote to my computer from their Windows 10 version 20H2 computers.
To follow the workaround here Being a Windows System Administrator: msra.exe (remote assistance) refuses to connect - for non-admins (beingwinsysadmin.blogspot.com)
I've also confirmed those keys value in registry, all of them looks good.
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Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Ole
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Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Ole
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Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SecEdit\Reg Values\MACHINE/Software/Policies/Microsoft/Windows NT/DCOM/MachineAccessRestriction
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Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SecEdit\Reg Values\MACHINE/Software/Policies/Microsoft/Windows NT/DCOM/MachineLaunchRestriction
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Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows NT\CurrentVersion\SecEdit\Reg Values\MACHINE/Software/Policies/Microsoft/Windows NT/DCOM/MachineAccessRestriction
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Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows NT\CurrentVersion\SecEdit\Reg Values\MACHINE/Software/Policies/Microsoft/Windows NT/DCOM/MachineLaunchRestriction
Have you experienced the same issues before? Any ideas?
Thanks in advance.