thank you for taking the time to reply, but this issue is not related to upgrading to windows 10. I have windows 10 professional installed and the latest update to that will not install due to an incompatible program. Normally windows 10 id's that program
and asks for you to uninstall it. In this case, and as the image shows, no program or description to that program is shown.
The image also shows that the OS that i am using is Windows 10 too.
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