Unable to uninstall update KB2952664

My Win 7 64bit laptop recently installed update KB2952664, which sent everything to a grinding halt. Through a combination of research and spending a whole weekend uninstalling different updates I pinned down the problem to this update.

I can uninstall the update, which brings the laptop back to life, but it immediately shows up again in the installed updates panel. If I restart the laptop after uninstalling the update the problem immediately returns.

Why is the update magically reappearing and how do I remove it for good?

Thanks!

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Thanks!!!!!! 

dism /online /get-packages | findstr KB2952664

Very helpful, with this line I could see all the different KB2952664 versions.  Some machines had 9 of them!

dism /online /remove-package /PackageName:Package_for_KB2952664~31bf3856ad364e35~amd64~~6.1.1.3

This removes version 6.1.1.3 only.  On machines that also have versions 6.1.0.12, 6.1.3.0, 6.1.7.4, 6.1.8.2, etc. etc. this command must be repeated with the appropriate version numbers.

Run a final  Get-HotFix -id KB2952664  command , and the output should be something like:

Get-HotFix : This command cannot find hot-fix on the machine 'localhost'. Verify the input and Run your command again.

At line:1 char:11

+ Get-HotFix <<<<  -id KB2952664
    + CategoryInfo          : ObjectNotFound: (:) [Get-HotFix], ArgumentException
    + FullyQualifiedErrorId : GetHotFixNoEntriesFound,Microsoft.PowerShell.Commands.GetHotFixCommand


Which translates to: "KB2952664 not found";  Success!!!

Amazing!!

I couldnt get rid of this pesky update until I found this thread.

I first ran this:

dism /online /get-packages | findstr KB2952664

It returned thirteen different packages/versions which I then deleted one by one. On several of them it said I needed to restart my machine for the changes to take effect. However I chose to delete all of them before I restarted once. And then this update was finally gone.

Thanks a ton naTong and Pete!!

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Better do this:

1. Uninstall KB2952664 

2. Tell Windows Update to look for updates

3 Hide KB2952664 update

4 Reboot

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Unfortunately, KB2952664 continues to show up in "installed updates" after removing and rebooting. Most of the replies here have indicated as such and I also had the same issue.  Was able to resolve on three of my laptops by using naTong's solution below.  This may bring up several version of certain updates and you'll have to run one line several times and change the version number at the end.  My son's laptop had 9 versions on his.

________________________________________________________________

Try the following commands:

%SystemRoot%\system32\WindowsPowerShell\v1.0\powershell.exe

Get-HotFix -id KB2952664,KB2990214,KB3021917,KB3022345,KB3035583,KB2976978,KB3044374

wusa.exe /norestart /uninstall /kb:2952664
wusa.exe /norestart /uninstall /kb:2990214
wusa.exe /norestart /uninstall /kb:3021917
wusa.exe /norestart /uninstall /kb:3022345
wusa.exe /norestart /uninstall /kb:3035583

wusa.exe /norestart /uninstall /kb:2976978 (Windows 8.1)
wusa.exe /norestart /uninstall /kb:3044374 (Windows 8.1)

dism /online /get-packages | findstr KB2952664
dism /online /remove-package /PackageName:Package_for_KB2952664~31bf3856ad364e35~amd64~~6.1.1.3

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Why should I do that?
--
~Robear Dyer (PA Bear)
Microsoft MVP (Windows Client) since October 2002

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Sorry. Message misplaced

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The problem is, when you reboot, KB2952664 is AUTOMATICALLY being reinstalled again on my wifes' & Home Premium desktop. I am livid about this "act of piracy" on the part of Microsoft!

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That's because there are so many different versions of KB2952664.  If your wifes' PC was on automatic update it probably has more than one version installed on top of one another.  The regular uninstall option only uninstalls one of them.  Did you try the PowerShell commands higher up in this thread?


To find all versions installed:

dism /online /get-packages | findstr KB2952664

To delete one version (6.1.1.3)

dism /online /remove-package /PackageName:Package_for_KB2952664~31bf3856ad364e35~amd64~~6.1.1.3

Good luck!


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Thank you for the help.

I finally rid all of my windows 7 computers of all of the "help with updating to Widows 10" updates (including and especially KB2952664 which I had been unable to remove as it seemed to re-install at every boot.

WOW! my computers run as if they were new.  I had forgotten how good windows 7 really is.  No more problems with IE11, no more network problems....... no more problems at all......... and so fast!

Those with SSD drives boot almost instantly again as the did when 7 was first installed.

So "help with updating to windows 10" means making windows 7 seem slow and buggy and "outdated"? 

By design?

David.

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    I don't know how to NOT sound stupid, but, please walk me thru this keystroke by keystroke - like when to use a space or when do I hit "enter".  I have uninstalled all the other suggested (win10) "updates" the usual way from the Uninstall screen. I have always been set to 'choose' what & when to download & install. All is well with one computer.  On the other one I can not seem to get rid of kb2952664, and it seems to be trying to download "Win10" every time I try to do ANY update (like security essentials definitions or "office"). Even the smallest 45kb definitions update takes an HOUR to download, and then may not install.  I have never needed to do "cmd" prompts or commands. I need someone to detail each step ("hold my hand"). I do not know how to separate commands, or prompts, or do I just type all the text as a continues line?  The way it's formatted in the post does not indicate if all the lines run together, or do I ever hit the "enter" key? I really am not stupid, & I follow directions explicitly.  Activities I have engaged in required perfectly following instructions or you may die or cause the death of others, so I CAN follow instructions to the letter.  I have worked around many issues with "2000", "XP",  & "7", Android 4.2 - 4.4 "developer options", but I can not seem to enter the commands here properly - sorry.    I keep getting "this is not a valid path."  If a "private message" link is provided, you may do that, thank you so much! Really, I am not that helpless!  I am the person that people ask; "do you want/need me to draw you a picture!?"  - sorry, please be kind....                                                              

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success!!! I guess there were just many versions. I just kept doing the uninstall 'thang', now it does not show on the installed list! Apparent success.... sorry all. Thanks...  woo-hoo...

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Last updated July 12, 2020 Views 21,039 Applies to: