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Unable to type my password to login to windows 10.

I am unable to login to my account in windows 10. Using Lenovo thinkpad. Please help ASAP.

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Hi Pradyumna-

I'm Kevin B. Independent advisor and a Windows user like you. I do apologize for the inconvenience that your experiencing right now, let me help you sort things out.

What is the error message when you try to sign in?
Are you using a Microsoft account or local account on your Windows?

Kindly use your on screen keyboard for signing in on your Windows and see if that will help.

I'll wait for some information.

Thanks.
Kevin B.
Independent advisor

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Hi Kevin,

Now i am facing another issue. While trying to login, it is showing windows resuming and on top of it a popup shows "ctfmon.exe- success   Unknown Hard Error".

Please advice

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Hi Pradyumna-

Thank you for your kind response. First, are you able to sign in successfully?

With regards on the message, kindly check on this article that might help you address the concern:

https://answers.microsoft.com/en-us/windows/for...

Click on the link that provided by the other advisor Paulo GM.

______________________________________________________________
Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.


Hope this will help and have and have a blessed day!


Thanks.
Kevin B.
Independent advisor

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HI kevin,

I am not able to login to windows

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Hi Pradyumna-

Thank you for your detailed reply and i do apologize it didn't work on your end. Lets ask our colleagues if they do have insights on this.



Regards.
Kevin B.

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Hi! Pradyumma

I'm James, An Independent Advisor, and I will help you with this issue

I suggest you to start with safe mode and check if it helps.

Follow the steps:

1. Press and hold the Shift key from the Keyboard and click on Power button.

2. Click on Restart and try to enter the Safe mode.

3. Now try to start your computer in Safe mode from the Windows Recovery Environment.

Once you have entered into the Safe mode then, open Command Prompt and enable Built in Administrator.

Follow the steps to enable Built in Administrator:

1. Open Command Prompt from Windows Recovery Environment.

2. Copy and paste the below command and press Enter.

net user administrator /active:yes

3. Close the Command Prompt.

4. Try to log in though Built in Administrator and change the password or you can create a new user account.

In case that didn't work lets try with run the Startup Repair tool

1. Turn off your device, then press the power button to turn it back on. As soon as you see that Windows 10 is starting, hold the power button until your device shuts down again. Repeat this process until you enter the Startup Repair tool.

2. When in the Startup Repair tool interface, you should see the “Choose an option” page.

3. Navigate through Troubleshoot → Advanced options → Automatic repair. It may also be listed as “Startup repair.”

4. Wait for the process to finish and try to log into your Windows 10 system again.

If you need more help with this issue, just let me know and I will help you.

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Hi James,

Thanks for your advice. I am using Lenovo Thinkpad. I don't have option to choose restart. 

Thanks&Regards,

Pradyumna

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Hi! My name is Nathaniel and my windows 10 has a big issue i cannot see my cursor and my keyboard is clickable but some of the letters are not popping up, Please Help Thank You Sincerely, Nathaniel

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Hi Pradyumna-

I'm Kevin B. Independent advisor and a Windows user like you. I do apologize for the inconvenience that your experiencing right now, let me help you sort things out.

What is the error message when you try to sign in?
Are you using a Microsoft account or local account on your Windows?

Kindly use your on screen keyboard for signing in on your Windows and see if that will help.

I'll wait for some information.

Thanks.
Kevin B.
Independent advisor

Hi Kevin,

I cannot log in to my laptop. It says ""The Password is Incorrect" Try Again.

It was my password since I bought it last Dec.2019.

 My laptop is Dell Inspiron 15 3000.

I tried Command Prompt- net user administrator active:yes but I do not know to

 go forward windows\system32> please give advice. Thank you.

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If you can't restart manually, try to restart in the recovery settings, follow the steps below:

1. Open the Start Menu > Go to Settings > Go to Update & Security > Then Click on Recovery.

2. Under Advanced startup, select Restart now.

You can take a look at this article that will help you:

How to refresh, reset, or restore your PC

https://support.microsoft.com/en-us/windows/how...

I will be here to help you, have a great day!

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Last updated March 6, 2024 Views 509 Applies to: