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Unable to Stop Service The operation could not be completed. Access is denied

I use Soulseek to download and share music peer to peer.  Lately it hasn't been closing properly.  Task manager still shows the process as running.  Last I opened it I tried ending the process via the TM but still showing, even though I've exited the program.  Now when trying to end the process I get the error:

"the operation could not be completed access is denied".

In doing a Google search I found the steps to go through and stop the program via "services".  Problem with that is Soulseek doesn't appear in the list.  Also the instructions laid out don't 100% match what I see.

The instructions are as follows:

1. Open the Control Panel.

2. Choose System and Security and then choose Administrative Tools.

3. Open the Services icon.

4. Double-click the service you want to stop or disable.

The service’s dialog box appears.

5. Ensure that the General tab is selected. (I don't see a General Tab)

6. To stop the service, click the Stop button.

If the Stop button isn’t available (it’s dimmed), the service hasn’t started.

7. To prevent the service from starting when Windows starts, choose Disable from the drop-down menu next to Startup Type.

8. Click OK to confirm the new settings.

9. Close the Services console window.

Anyone have suggestions on what I can do now? 
Thanks

Windows 7 64-bit

What happens when you do this?

  1. Log on under an admin account.
  2. Create a desktop shortcut for cmd.exe.
  3. Right-click it, then left-click Run as administrator.
  4. Accept the challenge. You will get a black frame.
  5. Type these commands and press Enter after each:
    mode  con  lines=50
    tasklist  |  more
    You will get a long list of active tasks. Press Enter until you see the Soulseek task.
  6. Make a note of the Soulseek Process-ID.
    Example:
    Video.UI.exe                 10884 Console                    1     31'460 K
    wininit.exe                    704 Services                   0      5'412 K
    The Process ID of "Video.UI.exe" is 10884
  7. Type this command and press Enter:
    taskkill  /f  /pid 10884
    This command would kill the Video task.

These steps could be automated if you need to do this often.

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The issue never did get resolved.  What ended up happening was that I redid Windows 7 Ultimate (64-bit) and did the Windows 10 upgrade. 

As it turned out I wasn't the only one with this problem.  Something in the Windows update just prior was apparently the cause.

Thank you for your response/suggestion and willingness to help.  Much appreciated.

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Last updated March 14, 2025 Views 51,781 Applies to: