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Unable to run Windows Media Player on Windows XP SP3.

I seem to be stuck between version 10 and 11 on Windows XP SP3 and can't run either.

Any ideas would be appreciated.

Hi,

 

You may uninstall and reinstall Windows Media Player 11 and check. Refer the following articles for more information on uninstalling and reinstalling Windows Media Player 11:

 

How to uninstall Windows Media Player 11 in Windows XP

http://support.microsoft.com/kb/934372

 

Get Windows Media Player

http://windows.microsoft.com/en-US/windows/downloads/windows-media-player

 

Let us know if this helps.

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Hi.
Thanks for the suggestions but....

When I tried the first suggestion, there wasn't any sign of WMP11 to delete.

When I tried the second suggestion, there wasn't any sign of spuninst.exe using the command provided.

When I try to install WMP11 the first error message I get is;

Copy Error

"An error occurred while copying file wmsetsdk.exe.
Cannot copy file to destination directory."

If I skip it and the similar errors that follow, the install eventually fails.

Thanks,

Richard

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Hi Richard,

 

I would suggest that you run [System File Checker] SFC scan on the computer which would scan for corrupt system files on the computer and replace them.

 

a.       Click Start, click Run, type cmd in the Open box, and then click OK.

b.      At the command prompt, type sfc /scannow, and then press ENTER.

 

Note: You may be prompt to insert the Windows XP CD.

 

The sfc /scannow command scans all protected system files and replaces incorrect versions with correct Microsoft versions.

 

For additional information, you may refer the following article:

 

Description of Windows XP and Windows Server 2003 System File Checker (Sfc.exe)

http://support.microsoft.com/kb/310747/en-us

 

Let us know if this helps.

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Hi Richard,

 

I would suggest that you run [System File Checker] SFC scan on the computer which would scan for corrupt system files on the computer and replace them.

 

a.       Click Start, click Run, type cmd in the Open box, and then click OK.

b.      At the command prompt, type sfc /scannow, and then press ENTER.

 

Note: You may be prompt to insert the Windows XP CD.

 

The sfc /scannow command scans all protected system files and replaces incorrect versions with correct Microsoft versions.

 

For additional information, you may refer the following article:

 

Description of Windows XP and Windows Server 2003 System File Checker (Sfc.exe)

http://support.microsoft.com/kb/310747/en-us

 

Let us know if this helps.

Hi.

Thanks for the suggestion and I gave it a try without any problems but still get the Copy Error while copying wmsetsdk.exe when I try to install WMP11.  No idea why or where or what to try next...



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Hello Richard,

 

You may follow steps from the Microsoft Knowledge Base article and check.

 

An update for Windows Media Digital Rights Management-enabled players is available

http://support.microsoft.com/kb/891122

 

Let us know the results.

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Thanks again for another suggestion but when I tried to run the download I got a KB891122 Setup Error window that says "Setup has detected that the Service Pack version of this system is newer than the update you are applying.  There is no need to install this update"

Not sure what to do next.

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Question Info

Last updated February 3, 2024 Views 558 Applies to: