Unable to redeem Microsoft reward

Every time I enter in my phone number countless times It won't let me get this 10$ Xbox Gift card and its actually getting very annoying and I was wondering if you could give me a solution to this I contacted the Reward support and are not responding. Here is some screenshots and some proof.

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***Title Modified from I can't redeem my reward***

Answer
Answer

Hi,

 

Thank you for writing to Microsoft Community Forums.

 

Seems that you have some difficulties with the Microsoft reward points. I’ll certainly guide you to the right direction.

 

In this scenario, check your order history and see if the reward points are showing in the list. If it is not listed in order history, then we would suggest you to refer the instruction as mentioned in this article: How to redeem Microsoft Rewards points

 

If you still having issues in using the reward points, then we would suggest you to login with the same Microsoft account and contact Microsoft Rewards support for further assistance

 

Regards,

 

Aditya Roy

Microsoft Community – Moderator

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Last updated April 12, 2025 Views 1,075 Applies to: