unable to play DVD burnt in DVD maker: Error Unsupported Format

Hi,

·         In which format did you burn the DVD?

·         Does the DVD play in the computer?

·         Is there any other burning software installed on the computer?

A DVD may not play properly in some DVD players or DVD-ROM drives for any of the following reasons:

·         The disc type may not be compatible. Some DVD players or DVD-ROM drives can only play certain kinds of DVDs. For example, some DVD players only play DVD+R or DVD+RW discs, while others only play DVD-R or DVD-RW discs.

·         The disc quality may be too low. Some DVD players or DVD-ROM drives will not play DVDs if the disc is not in good repair or if it is not a high-quality disc.

·         DVD decoding software might not be installed on the computer. If you're trying to play the DVD in a DVD drive on a different computer, the DVD won't play if DVD decoding software is not installed on that computer.

To determine what types of DVDs your DVD player or DVD-ROM drive can play, check the documentation that came with your device or go to the manufacturer's website.

“Troubleshoot problems with creating a DVD-Video using Windows DVD Maker”  http://windows.microsoft.com/en-US/windows7/Troubleshoot-problems-with-creating-a-DVD-Video-using-Windows-DVD-Maker

Step 1: If your player can't play a DVD, you can try burning it again using a higher-quality DVD.

http://windows.microsoft.com/en-US/windows7/Change-Windows-DVD-Maker-DVD-Video-settings

Diana

Microsoft Answers Support Engineer

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